IDEAS home Printed from https://ideas.repec.org/a/sae/sagope/v3y2013i3p2158244013505604.html
   My bibliography  Save this article

Emergency Preparedness for Disasters and Crises in the Hotel Industry

Author

Listed:
  • Ahmad Rasmi AlBattat
  • Ahmad Puad Mat Som

Abstract

Safety and security are the most important issues to tourist while traveling and the first aspect they consider is to be protected from hazards. Emergency planning and preparedness for a crisis are the most significant components of dealing with disasters. Hospitality practitioners noticed a rising number of natural and man-made crises that harm the hospitality industry, regarding its vulnerability to crisis and internal and external hazards. By using secondary data, this study aims to shed some light on this issue, contributing to knowledge and awareness on emergency preparedness for the hospitality industry. Moreover, the study aims to explain the management’s commitment to adopt, develop, and update emergency plans. The results of this study explain that tourism as an international mobile industry must respond to internal and external hazards such as disease movement and terrorist attacks. Marketing safety is important to promote hotels and tourist destinations to the guests and holiday advisors. Hotels have a long history of being a soft target for terrorist attacks, as can be seen in several accidents that have shaken the hotel industry in the past few decades. Hotels invest a lot to install protective techniques, but terrorists are becoming more organized. Practitioners propose disaster management frameworks using several measurements. Recovery from crisis and learning help business retention that minimizes negative impacts and prevent losses. Finally, evaluation and feedback are very important to overcome the hazards and return to normal, as well as adopting new ideas to deal with emergencies. Single- and double-loop organizational learning should benefit proactive preparedness.

Suggested Citation

  • Ahmad Rasmi AlBattat & Ahmad Puad Mat Som, 2013. "Emergency Preparedness for Disasters and Crises in the Hotel Industry," SAGE Open, , vol. 3(3), pages 21582440135, September.
    • Handle: RePEc:sae:sagope:v:3:y:2013:i:3:p:2158244013505604
    DOI: 10.1177/2158244013505604
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/2158244013505604
    Download Restriction: no
    File URL: https://libkey.io/10.1177/2158244013505604?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Jong-Wha Lee & Warwick J. McKibbin, 2004. "Globalization and Disease: The Case of SARS," Asian Economic Papers, MIT Press, vol. 3(1), pages 113-131.
    2. Azaiez, M.N. & Bier, Vicki M., 2007. "Optimal resource allocation for security in reliability systems," European Journal of Operational Research, Elsevier, vol. 181(2), pages 773-786, September.
    3. Gillen, David & Lall, Ashish, 2003. "International transmission of shocks in the airline industry," Journal of Air Transport Management, Elsevier, vol. 9(1), pages 37-49.
    4. Coyne, Christopher J., 2011. "Constitutions and crisis," Journal of Economic Behavior & Organization, Elsevier, vol. 80(2), pages 351-357.
    5. Zio, E., 2009. "Reliability engineering: Old problems and new challenges," Reliability Engineering and System Safety, Elsevier, vol. 94(2), pages 125-141.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Rafał Nagaj & Brigita Žuromskaitė, 2020. "Security Measures as a Factor in the Competitiveness of Accommodation Facilities," JRFM, MDPI, vol. 13(5), pages 1-16, May.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Bompard, E. & Napoli, R. & Xue, F., 2009. "Assessment of information impacts in power system security against malicious attacks in a general framework," Reliability Engineering and System Safety, Elsevier, vol. 94(6), pages 1087-1094.
    2. Asadzadeh, S.M. & Azadeh, A., 2014. "An integrated systemic model for optimization of condition-based maintenance with human error," Reliability Engineering and System Safety, Elsevier, vol. 124(C), pages 117-131.
    3. Rajkumar Bhimgonda Patil & Basavraj S Kothavale & Laxman Yadu Waghmode, 2019. "Selection of time-to-failure model for computerized numerical control turning center based on the assessment of trends in maintenance data," Journal of Risk and Reliability, , vol. 233(2), pages 105-117, April.
    4. Zhang, Chi & Ramirez-Marquez, José Emmanuel & Wang, Jianhui, 2015. "Critical infrastructure protection using secrecy – A discrete simultaneous game," European Journal of Operational Research, Elsevier, vol. 242(1), pages 212-221.
    5. Maneenop, Sakkakom & Kotcharin, Suntichai, 2020. "The impacts of COVID-19 on the global airline industry: An event study approach," Journal of Air Transport Management, Elsevier, vol. 89(C).
    6. Hausken, Kjell & Levitin, Gregory, 2009. "Minmax defense strategy for complex multi-state systems," Reliability Engineering and System Safety, Elsevier, vol. 94(2), pages 577-587.
    7. Szidarovszky, Ferenc & Luo, Yi, 2014. "Incorporating risk seeking attitude into defense strategy," Reliability Engineering and System Safety, Elsevier, vol. 123(C), pages 104-109.
    8. Levitin, Gregory & Hausken, Kjell, 2009. "Intelligence and impact contests in systems with redundancy, false targets, and partial protection," Reliability Engineering and System Safety, Elsevier, vol. 94(12), pages 1927-1941.
    9. Rodrigo Andrade & Somayeh Moazeni & Jose Emmanuel Ramirez‐Marquez, 2020. "A systems perspective on contact centers and customer service reliability modeling," Systems Engineering, John Wiley & Sons, vol. 23(2), pages 221-236, March.
    10. Kjell Hausken & Jun Zhuang, 2011. "Governments' and Terrorists' Defense and Attack in a T -Period Game," Decision Analysis, INFORMS, vol. 8(1), pages 46-70, March.
    11. Shan, Xiaojun & Zhuang, Jun, 2013. "Hybrid defensive resource allocations in the face of partially strategic attackers in a sequential defender–attacker game," European Journal of Operational Research, Elsevier, vol. 228(1), pages 262-272.
    12. Verikios, George & Sullivan, Maura & Stojanovski, Pane & Giesecke, James & Woo, Gordon, 2011. "The Global Economic Effects of Pandemic Influenza," Conference papers 332033, Purdue University, Center for Global Trade Analysis, Global Trade Analysis Project.
    13. Asif Hussain & Francesc Fusté-Forné, 2021. "Post-Pandemic Recovery: A Case of Domestic Tourism in Akaroa (South Island, New Zealand)," World, MDPI, vol. 2(1), pages 1-12, March.
    14. Ibsen Chivatá Cárdenas & Saad S.H. Al‐Jibouri & Johannes I.M. Halman & Frits A. van Tol, 2014. "Modeling Risk‐Related Knowledge in Tunneling Projects," Risk Analysis, John Wiley & Sons, vol. 34(2), pages 323-339, February.
    15. Zio, E., 2018. "The future of risk assessment," Reliability Engineering and System Safety, Elsevier, vol. 177(C), pages 176-190.
    16. Geard, Nic & Madden, John & McBryde, Emma & Moss, Rob & Tran, Nhi, 2016. "Modeling the economic impacts of epidemics in developing countries under alternative intervention strategies," Conference papers 332734, Purdue University, Center for Global Trade Analysis, Global Trade Analysis Project.
    17. Dincer, Oguzhan & Gunalp, Burak, 2020. "The effects of federal regulations on corruption in U.S. States," European Journal of Political Economy, Elsevier, vol. 65(C).
    18. Huan Wang & Sarah‐Eve Dill & Huan Zhou & Yue Ma & Hao Xue & Sean Sylvia & Kumi Smith & Matthew Boswell & Alexis Medina & Prashant Loyalka & Cody Abby & Dimitris Friesen & Nathan Rose & Yian Guo & Scot, 2021. "Health, economic, and social implications of COVID‐19 for China's rural population," Agricultural Economics, International Association of Agricultural Economists, vol. 52(3), pages 495-504, May.
    19. Kaya, Gulsum Kubra & Hocaoglu, Mehmet Fatih, 2020. "Semi-quantitative application to the Functional Resonance Analysis Method for supporting safety management in a complex health-care process," Reliability Engineering and System Safety, Elsevier, vol. 202(C).
    20. Senderov, Sergey M. & Smirnova, Elena M. & Vorobev, Sergey V., 2020. "Analysis of vulnerability of fuel supply systems in gas-consuming regions due to failure of critical gas industry facilities," Energy, Elsevier, vol. 212(C).

    More about this item

    Keywords

    safety; security; hotel; hazard; emergency;
    All these keywords.

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:sagope:v:3:y:2013:i:3:p:2158244013505604. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.