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Influencing Factors of the Continuous Use of a Knowledge Payment Platform—Fuzzy-Set Qualitative Comparative Analysis Based on Triadic Reciprocal Determinism

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  • Hong Huo

    (School of Management, Jilin University, Changchun 130500, China)

  • Quanxi Li

    (School of Management, Jilin University, Changchun 130500, China)

Abstract

Based on triadic reciprocal determinism, in this study, we adopted the fuzzy-set qualitative comparative analysis (fsQCA) method to conduct configuration analysis on the factors that influence the continuous use of knowledge payment platforms and explain the mechanism of the configuration effect of different influencing factors. The research included six casual variables: perceived value, platform quality, satisfaction, trust, subjective norms, and habits. Continuous use intention and continuous use behavior were used as the outcome variables. By discussing the action paths of six casual variables on two outcome variables, it is suggested that the operators of knowledge payment platforms should select different influencing factor configuration paths to improve the service and promote the continuous use of the knowledge payment platform by users.

Suggested Citation

  • Hong Huo & Quanxi Li, 2022. "Influencing Factors of the Continuous Use of a Knowledge Payment Platform—Fuzzy-Set Qualitative Comparative Analysis Based on Triadic Reciprocal Determinism," Sustainability, MDPI, vol. 14(6), pages 1-15, March.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:6:p:3696-:d:776205
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    Cited by:

    1. Zhong Wang & Rui Xu, 2022. "Price Controls and Platform Ecosystem: A Comparative Analysis of Parking Applications between Beijing and London," Sustainability, MDPI, vol. 14(9), pages 1-17, May.
    2. Heng Xu & Menglu Zhang & Jun Zeng & Huihui Hao & Hao-Chiang Koong Lin & Mengyun Xiao, 2022. "Use of Latent Dirichlet Allocation and Structural Equation Modeling in Determining the Factors for Continuance Intention of Knowledge Payment Platform," Sustainability, MDPI, vol. 14(15), pages 1-25, July.
    3. Jian-Hong Ye & Yi-Sang Lee & Chiung-Ling Wang & Weiguaju Nong & Jhen-Ni Ye & Yu Sun, 2023. "The Continuous Use Intention for the Online Learning of Chinese Vocational Students in the Post-Epidemic Era: The Extended Technology Acceptance Model and Expectation Confirmation Theory," Sustainability, MDPI, vol. 15(3), pages 1-18, January.
    4. Jun Sun & Ying Zhao & Suchun Wu & Yang Zhou, 2023. "How Entrepreneurial Self-Efficacy Promotes Part-Time Entrepreneurial Behavior: The Moderating Role of Entrepreneurial Resources," Sustainability, MDPI, vol. 15(17), pages 1-21, August.

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