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Validating Quality Indicators

Author

Listed:
  • Mark S. Salzer

    (Vanderbilt University)

  • Carol T. Nixon

    (Vanderbilt University)

  • L. James A. Schut

    (Vanderbilt University)

  • Marc S. Karver

    (Vanderbilt University)

  • Leonard Bickman

    (Vanderbilt University)

Abstract

Theory and research have not kept pace with the growing interest in evaluating quality of mental health care, resulting in the use of unvalidated quality indicators. A framework for validating quality indicators is offered by which quality is viewed as the relationship between service structures, processes, and outcomes. Adoption of this framework will facilitate the measurement of quality using valid indicators and should be useful to agencies in their continuous quality improvement efforts. Valid information about the quality of mental health care services will help purchasers and consumers make more informed health care decisions.

Suggested Citation

  • Mark S. Salzer & Carol T. Nixon & L. James A. Schut & Marc S. Karver & Leonard Bickman, 1997. "Validating Quality Indicators," Evaluation Review, , vol. 21(3), pages 292-309, June.
    • Handle: RePEc:sae:evarev:v:21:y:1997:i:3:p:292-309
    DOI: 10.1177/0193841X9702100302
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    References listed on IDEAS

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    1. Williams, Brian, 1994. "Patient satisfaction: A valid concept?," Social Science & Medicine, Elsevier, vol. 38(4), pages 509-516, February.
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