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Optimising the future of technology in organisations: A human factors perspective

Author

Listed:
  • Mark W Wiggins

    (Department of Psychology, Macquarie University, North Ryde, NSW, Australia)

  • Jaime Auton

    (School of Psychology, University of Adelaide, Adelaide, SA, Australia)

  • Piers Bayl-Smith
  • Ann Carrigan

    (Department of Psychology, Macquarie University, North Ryde, NSW, Australia)

Abstract

New technologies are critical for sustained economic growth in contemporary organisations. However, the success of new technologies is dependent upon the relationship with users. Using a human factors framework, this article examines contemporary approaches to the assessment of human–technology interactions, highlighting the lack of integration and the need for a comprehensive approach that considers user contributions, including skills, capabilities and dispositions; technological contributions, including dependencies, reliability, complexity, and accuracy; and organisational contributions through training assessment, organisational climate and culture, and leadership. The successful integration of new technologies in the workplace is likely to lead to a more productive and enjoyable interaction for employees and customers, together with systems that are more resilient to the complexities and threats that are likely to emerge in the future work environment. JEL Classification: J28, L15, D23, D24

Suggested Citation

  • Mark W Wiggins & Jaime Auton & Piers Bayl-Smith & Ann Carrigan, 2020. "Optimising the future of technology in organisations: A human factors perspective," Australian Journal of Management, Australian School of Business, vol. 45(3), pages 449-467, August.
    • Handle: RePEc:sae:ausman:v:45:y:2020:i:3:p:449-467
    DOI: 10.1177/0312896220918915
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    References listed on IDEAS

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    1. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
    2. David H. Autor, 2015. "Why Are There Still So Many Jobs? The History and Future of Workplace Automation," Journal of Economic Perspectives, American Economic Association, vol. 29(3), pages 3-30, Summer.
    3. Øyvind Kvalnes, 2019. "Moral Reasoning at Work," Springer Books, Springer, edition 2, number 978-3-030-15191-1, April.
    4. Tim Rogmans & Wasseem Abaza, 2019. "The Impact of International Business Strategy Simulation Games on Student Engagement," Simulation & Gaming, , vol. 50(3), pages 393-407, June.
    5. Wang, Lei & Wu, Changxu & Sun, Ruishan, 2014. "An analysis of flight Quick Access Recorder (QAR) data and its applications in preventing landing incidents," Reliability Engineering and System Safety, Elsevier, vol. 127(C), pages 86-96.
    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. Ravi Seethamraju & Angela Hecimovic, 2023. "Adoption of artificial intelligence in auditing: An exploratory study," Australian Journal of Management, Australian School of Business, vol. 48(4), pages 780-800, November.

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    More about this item

    Keywords

    Design; human error; human factors; productivity; system safety;
    All these keywords.

    JEL classification:

    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • D24 - Microeconomics - - Production and Organizations - - - Production; Cost; Capital; Capital, Total Factor, and Multifactor Productivity; Capacity

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