The Effect of Service Quality, Customer Perceived Value and Satisfaction on Loyalty
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Abstract
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DOI: 10.22610/jebs.v3i3.273
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References listed on IDEAS
- Bloemer, JoseM. M. & Kasper, Hans D. P., 1995. "The complex relationship between consumer satisfaction and brand loyalty," Journal of Economic Psychology, Elsevier, vol. 16(2), pages 311-329, July.
- R. Chumpitaz & N. Paparoidamis, 2007. "Service quality, relationship satisfaction, trust, commitment, and business-to-business loyalty," Post-Print hal-00199063, HAL.
- Wolfgang Ulaga & Samir Chacour, 2001. "Measuring Customer-Perceived Value in Business Markets: A Prerequisite for Marketing Strategy Development and Implementation," Post-Print hal-00485109, HAL.
- David McKee, 2008. "Services, growth poles and advanced economies," Service Business, Springer;Pan-Pacific Business Association, vol. 2(2), pages 99-107, June.
- Johnson, Michael D & Anderson, Eugene W & Fornell, Claes, 1995. "Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 21(4), pages 695-707, March.
- Davis, Tim R. V., 1999. "Different service firms, different core competencies," Business Horizons, Elsevier, vol. 42(5), pages 23-33.
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Cited by:
- Chia-Chi Lee, 2014. "Performance evaluation of CPA firms in Taiwan from the perspective of industry-specific client groups," Service Business, Springer;Pan-Pacific Business Association, vol. 8(2), pages 267-293, June.
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