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Different service firms, different core competencies

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  • Davis, Tim R. V.

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  • Davis, Tim R. V., 1999. "Different service firms, different core competencies," Business Horizons, Elsevier, vol. 42(5), pages 23-33.
    • Handle: RePEc:eee:bushor:v:42:y:1999:i:5:p:23-33
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    References listed on IDEAS

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    1. Uday M. Apte & Charles C. Reynolds, 1995. "Quality Management at Kentucky Fried Chicken," Interfaces, INFORMS, vol. 25(3), pages 6-21, June.
    2. Schaffer, Robert H., 1998. "Overcome the fatal flaws of consulting: Close the results gap," Business Horizons, Elsevier, vol. 41(5), pages 53-60.
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    Cited by:

    1. Chia-Chi Lee, 2014. "Performance evaluation of CPA firms in Taiwan from the perspective of industry-specific client groups," Service Business, Springer;Pan-Pacific Business Association, vol. 8(2), pages 267-293, June.
    2. Yu-Te Tu & Heng-Chi Chih, 2011. "The Effect of Service Quality, Customer Perceived Value and Satisfaction on Loyalty," Journal of Economics and Behavioral Studies, AMH International, vol. 3(3), pages 198-212.
    3. Yu-Te Tu & Yu-Yi Chang, 2011. "Relationships among Service Quality, Customer Satisfaction and Customer Loyalty in Chain Restaurant," Information Management and Business Review, AMH International, vol. 3(5), pages 273-282.
    4. Myungsook An & Yonghwi Noh, 2009. "Airline customer satisfaction and loyalty: impact of in-flight service quality," Service Business, Springer;Pan-Pacific Business Association, vol. 3(3), pages 293-307, September.
    5. Davis, Tim R.V., 2004. "Different service firms, different international strategies," Business Horizons, Elsevier, vol. 47(6), pages 51-59.

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