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The Moderating Effect of Work-Life Balance on Job Satisfaction

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  • Simone Gounder
  • Patsy Govender

Abstract

In emerging cultures, job satisfaction and work-life balance are ongoing factors in gaining the ultimate competitive advantage for organizations. Work-life balance is a core ingredient for job satisfaction and for quality work performance, and employees need to have a sense of commitment to their jobs. The study attempts to determinethe extent to which work-life balance has a moderating effect onjob satisfaction in a call centre organization. The approach for the study was quantitative, and a self-developed questionnaire was the research instrument. The sample was107 employees and, both descriptive and inferential statistics were utilized. A probability random sampling technique was chosen. As evidenced in the study, room for improvement was required with both job satisfaction and work-life balance and; the validity and reliability for the study were high. The hypothesis for the study was partially accepted. In addition to a significant relationshipthat exists between the main constructs, work-life balance does have a moderating effect onjob satisfaction. The results and recommendations provide anecdotal evidence to call centre managers and policy makers to reach new levels of operations in order to meet their strategic intent and goal attainment.

Suggested Citation

  • Simone Gounder & Patsy Govender, 2018. "The Moderating Effect of Work-Life Balance on Job Satisfaction," Journal of Economics and Behavioral Studies, AMH International, vol. 10(2), pages 63-73.
    • Handle: RePEc:rnd:arjebs:v:10:y:2018:i:2:p:63-73
    DOI: 10.22610/jebs.v10i2(J).2217
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    References listed on IDEAS

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    1. W.D. McCausland & K. Pouliakas & I. Theodossiou, 2005. "Some are Punished and Some are Rewarded: A Study of the Impact of Performance Pay on Job Satisfaction," Labor and Demography 0505019, University Library of Munich, Germany.
    2. Dr Marwan T. Al-Zoubi, 2012. "The Shape Of The Relationship Between Salary And Job Satisfaction: A Field Study," Far East Journal of Psychology and Business, Far East Research Centre, vol. 7(1), pages 1-12, June.
    3. Beauregard, T. Alexandra & Henry, Lesley C., 2009. "Making the link between work-life balance practices and organizational performance," LSE Research Online Documents on Economics 25224, London School of Economics and Political Science, LSE Library.
    4. Gillian A Maxwell & Marilyn McDougall, 2004. "Work -- life balance," Public Management Review, Taylor & Francis Journals, vol. 6(3), pages 377-393, September.
    5. Ioan Lazar & Codruta Osoian & Patricia Ratiu, 2010. "The Role of Work-Life Balance Practices in Order to Improve Organizational Performance," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 201-214.
    6. Benjamin Artz, 2008. "The Role of Firm Size and Performance Pay in Determining Employee Job Satisfaction Brief: Firm Size, Performance Pay, and Job Satisfaction," LABOUR, CEIS, vol. 22(2), pages 315-343, June.
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    1. Aloulou, Wassim J. & Amari, Amina & Ramadani, Veland & Alboqami, Abeer Abdulrahman N., 2023. "Saudi teleworkers and determinant factors of their work-life balance and satisfaction: Testing a sequential mediation model," Technological Forecasting and Social Change, Elsevier, vol. 188(C).

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