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Customer-Based Brand Equity For Tourist Destinations: A Comparison Of Equities Of Puerto Rico And The Us Virgin Islands

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Abstract

Historically, the Caribbean tourism destinations have competed based on their largely undifferentiated marketing mix. More recent evidence from the Caribbean tourism promotional practice, however, indicates the realization in the practitioner community that developing a distinct brand equity is critical for success. This paper aims to identify and measure elements of brand equity for Puerto Rico and the US Virgin Islands, compare the brand equity of the two destinations, and provide branding recommendations. In this study, these destinations were subjected to a customer-based brand equity for tourism destinations (CBBETD) model comprising the five dimensions of brand equity – i.e., social image, price/ value, trustworthiness, identification/attachment, and brand performance. The CBBETD scores were then compared in order to understand better the differences in brand equity between these two similarly placed US territories in the Caribbean.

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  • Almeyda, Marta & George, Babu, 2020. "Customer-Based Brand Equity For Tourist Destinations: A Comparison Of Equities Of Puerto Rico And The Us Virgin Islands," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 8(2), pages 148-172.
    • Handle: RePEc:ris:jspord:1014
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    1. Meng Qi & Zulhamri Abdullah & Saiful Nujaimi Abdul Rahman, 2024. "Navigating the Digital Landscape: Evaluating the Impacts of Digital IMC on Building and Maintaining Destination Brand Equity," Sustainability, MDPI, vol. 16(20), pages 1-19, October.
    2. Lenka Cervova & Jitka Vavrova, 2021. "Customer-Based Brand Equity for a Tourism Destination: The Case of Croatia," Economies, MDPI, vol. 9(4), pages 1-12, November.

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    More about this item

    Keywords

    Destination Branding; Brand Equity; Brand Performance; Customer-Based Brand Equity; The Caribbean;
    All these keywords.

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing

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