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A Maturity Model for Higher Education Institutions

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Abstract

The adoption of business process improvement strategies is currently a concern of most organizations. The quest for the benefits of this improvement on resource optimization and the responsiveness of the organizations has raised several proposals for process improvement methodologies. These approaches differ both in the principles that support them, and in the specific area to which they are intended. However, proposals and results of scientific research on process improvement in higher education institutions, extremely complex and unique organizations, are still scarce. This research project intends to propose the extension of a process improvement model for this particular type of organization. We propose to undertake a review of process areas, goals and practices used in reference maturity models, such as Capability Maturity Model Integration or Business Process Maturity Model, to determine which ones apply to academic organizations and which should be included, adapted or deleted. The resulting maturity model will be further validated in a Portuguese higher education institution. This study is being developed under the University of Algarve Informatics Engineering Doctorate program.

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  • Duarte, Duarte & V. Martins, Paula, 2013. "A Maturity Model for Higher Education Institutions," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 1(1), pages 25-45.
    • Handle: RePEc:ris:jspord:0002
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    1. Quintas, Helena & Gonçalves, José Alberto, 2010. "The leadership of schools in three regions in Portugal based on the findings of external evaluation," Spatial and Organizational Dynamics Discussion Papers 2010-11, CIEO-Research Centre for Spatial and Organizational Dynamics, University of Algarve.
    2. Zacarias, Marielba & Martins, Paula, 2011. "Collaborative Methods for Business Process Discovery," Spatial and Organizational Dynamics Discussion Papers 2011-7, CIEO-Research Centre for Spatial and Organizational Dynamics, University of Algarve.
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    Cited by:

    1. Jardim, João & Baltazar, Maria Emília & Silva, Jorge & Vaz, Margarida, 2015. "Airports' Operational Performance and Efficiency Evaluation based on Multicriteria Decision Analysis (MCDA) and Data Envelopment Analysis (DEA) Tools," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 3(4), pages 296-310.
    2. Doss Daniel Adrian & Henley Russ & Hong Qiuqi & Pickett Trey, 2019. "Investigating Process Maturity Modeling as an Advertising Process Improvement Paradigm," Marketing of Scientific and Research Organizations, Sciendo, vol. 32(2), pages 1-26, June.
    3. Kikot, Tatiana & Costa, Gonçalo & Fernandes, Silvia & Águas, Paulo, 2014. "Why Use-centered Game-based Learning in Higher Education? The Case of Cesim SimBrand," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 2(3), pages 229-241.
    4. Katarina Pažur AniÄ ić & Blaženka Divjak, 2020. "Maturity Model for Supporting Graduates’ Early Careers Within Higher Education Institutions," SAGE Open, , vol. 10(1), pages 21582440198, January.

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    More about this item

    Keywords

    Maturity; Education; Process; Improvement;
    All these keywords.

    JEL classification:

    • I23 - Health, Education, and Welfare - - Education - - - Higher Education; Research Institutions

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