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How to Enable Trust While Transforming Teamwork from a Face-to-Face to a Virtual Environment in the Context of COVID-19

Author

Listed:
  • Ina Kern
  • Philip Emmerich
  • Anna Lübbe

Abstract

The coronavirus pandemic was one of the greatest global challenges in history - primarily as a health issue, but also as an economic challenge. The need to control the pandemic has led to a significant shift towards virtual collaboration, which has also exposed the lack of preparedness of most German companies for the abrupt virtualization of teamwork. This raises the question of approaches to the implementation and design of virtual collaboration in practice. This paper reviews and extends the current state of research into virtual collaboration by interviewing experts in the IT consulting industry, considering the challenges in the context of the pandemic. As a response, this paper proposes practical approaches to the implementation and design of virtual collaboration, including a guideline for adapting to the increasingly virtual collaboration environment within teams and beyond the pandemic. Implications for Central European audience: The model presented in this paper includes factors that are relevant to current practice and can enhance efficient and productive virtual collaboration in the post-pandemic world.

Suggested Citation

  • Ina Kern & Philip Emmerich & Anna Lübbe, 2023. "How to Enable Trust While Transforming Teamwork from a Face-to-Face to a Virtual Environment in the Context of COVID-19," Central European Business Review, Prague University of Economics and Business, vol. 2023(5), pages 117-149.
    • Handle: RePEc:prg:jnlcbr:v:2023:y:2023:i:5:id:341:p:117-149
    DOI: 10.18267/j.cebr.341
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    References listed on IDEAS

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    1. Erik Brynjolfsson & John J. Horton & Adam Ozimek & Daniel Rock & Garima Sharma & Hong-Yi TuYe, 2020. "COVID-19 and Remote Work: An Early Look at US Data," NBER Working Papers 27344, National Bureau of Economic Research, Inc.
    2. Elizabeth Fisher Turesky & Coby D. Smith & Ted K. Turesky, 2020. "A call to action for virtual team leaders: practitioner perspectives on trust, conflict and the need for organizational support," Organization Management Journal, Emerald Group Publishing Limited, vol. 17(4/5), pages 185-206, October.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    virtual teams; trust; transfer problem; technology adaption;
    All these keywords.

    JEL classification:

    • D91 - Microeconomics - - Micro-Based Behavioral Economics - - - Role and Effects of Psychological, Emotional, Social, and Cognitive Factors on Decision Making
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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