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CAT Model for Complex Evaluation of Organisational Maturity in Small and Medium Enterprises

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  • Jaroslav Hradílek

Abstract

This paper deals with the need to complexly evaluate maturity, management, stakeholder relationship and resources utilisation of an organisation. It searches for an assessment tool independent on time and industry contexts. The research was conducted in two phases. The literature review on a set of existing performance models did not find any suitable tool. Based on that, a new performance model was created to assess the maturity of an organisation, focusing on soft factors like its leadership, processes and culture. It had been tested using structured interviews with managers in Czech, Slovak, German and Chinese companies. The model is based on a set of 17 non-financial criteria, divided into categories Management, Stakeholders and Resources. The results are given for each criterion, category and as an overall score. This article briefly describes the developed CAT model, methodology of its creation and validation and explains how it can be applied as an assessment tool. Its results can be benchmarked among different organisations/overtime to track development progress. Implications for Central European audience: This model gives both practitioners and researchers a lean, yet powerful tool to evaluate the maturity of an organisation with structured and measurable results. The new possibilities for quantitative research using the CAT model are now available for researchers to assess even larger samples of organisations with reasonable effort. For practitioners, the value is in a quick discovery of own weaknesses/strengths with structured results and recommendations. Model structure and selection of respondents ensures that the results are measurable and cover views of both management and employees.

Suggested Citation

  • Jaroslav Hradílek, 2020. "CAT Model for Complex Evaluation of Organisational Maturity in Small and Medium Enterprises," Central European Business Review, Prague University of Economics and Business, vol. 2020(5), pages 1-23.
    • Handle: RePEc:prg:jnlcbr:v:2020:y:2020:i:5:id:248:p:1-23
    DOI: 10.18267/j.cebr.248
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    References listed on IDEAS

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    1. Brigitte Oger & Davis E. Platt, 2002. "Value Measurement and Value Creation Models in Europe and the US: A Comparison of the EFQM Excellence Model and the Baldrige Award Criteria," Comptabilité - Contrôle - Audit, Association francophone de comptabilité, vol. 8(3), pages 99-115.
    2. André de Waal, 2011. "Characteristics of High Performance Organizations," Working Papers 2011/04, Maastricht School of Management.
    3. Brigitte Oger & Davis E. Platt, 2002. "Value Measurement and Value Creation Models in Europe and the US: A Comparison of the EFQM Excellence Model and the Baldrige Award Criteria," ACCRA, Association francophone de comptabilité, vol. 8(3), pages 99-115.
    4. Pekka Belt & Annukka Oiva-Kess & Janne Harkonen & Matti Mottonen & Pekka Kess, 2009. "Organisational maturity and functional performance," International Journal of Management and Enterprise Development, Inderscience Enterprises Ltd, vol. 6(2), pages 147-164.
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    More about this item

    Keywords

    maturity; assessment; benchmarking; performance model;
    All these keywords.

    JEL classification:

    • L10 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - General
    • L26 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Entrepreneurship
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility

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