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Predictive Factors of Patient Satisfaction with Pharmacy Services in South Korea: A Cross-Sectional Study of National Level Data

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  • Sunkyung Lee
  • Onyeka Peter Godwin
  • Kyungah Kim
  • Euni Lee

Abstract

Objectives: Patient satisfaction has emerged as a prerequisite to improving patients’ health behaviors leading to better health care outcomes. This study was to identify predictive determinants for patient satisfaction with pharmacy services using national-level data. Methods: A cross-sectional evaluation was conducted using 2008 Korean National Health and Nutrition Examination Survey (KNHANES) data. To assess the predictive factors for patient satisfaction with pharmacy services, an ordinal logistic regression model was conducted adjusting for patient characteristics, clinical comorbidities, and perception of health. Results: A total of 9,744 people, a representative sample of 48.2 million Koreans, participated in the 2008 KNHANES, of whom 2,188 (23.6%) reported visits to pharmacy within the last 2 weeks prior to the survey. Of the patients who visited the pharmacy, 74.6% reported to be either “very satisfied” or “satisfied,” and 25.4% responded as being “neutral,” “dissatisfied,” or “very dissatisfied.” A multivariate ordinal logistic regression analysis with weighted observations revealed that patients with fair perception of health (adjusted OR 1.32; 95% CI 1.01–1.74; p

Suggested Citation

  • Sunkyung Lee & Onyeka Peter Godwin & Kyungah Kim & Euni Lee, 2015. "Predictive Factors of Patient Satisfaction with Pharmacy Services in South Korea: A Cross-Sectional Study of National Level Data," PLOS ONE, Public Library of Science, vol. 10(11), pages 1-9, November.
    • Handle: RePEc:plo:pone00:0142269
    DOI: 10.1371/journal.pone.0142269
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    Cited by:

    1. Aniza Ismail & Yan Nee Gan & Norfazilah Ahmad, 2020. "Factors associated with patient satisfaction towards pharmacy services among out-patients attending public health clinics: Questionnaire development and its application," PLOS ONE, Public Library of Science, vol. 15(11), pages 1-12, November.
    2. Anwar Brhan Gidey & Taklo Simeneh Yazie & Tegegne Bogale & Tesfaye Molla Gulente, 2021. "Magnitude of client satisfaction and its associated factors with outpatient pharmacy service at Dubti General Hospital, Afar, North East Ethiopia: A cross sectional study," PLOS ONE, Public Library of Science, vol. 16(11), pages 1-11, November.

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