IDEAS home Printed from https://ideas.repec.org/a/pal/abaman/v22y2023i4d10.1057_s41291-023-00225-6.html
   My bibliography  Save this article

Strengthening perceptions of virtual team cohesiveness and effectiveness in new normal: A hyperpersonal communication theory perspective

Author

Listed:
  • Yuejun Lawrance Cai

    (The Hong Kong Polytechnic University)

Abstract

In the post-pandemic era, many team management challenges arise in multinational organisations along with the pervasion of virtual teamwork collaboration, such as workplace isolation (an unsatisfied need for belongingness). However, little is known about the psychological mechanisms required for solving this context-specific challenge by strengthening virtual team cohesiveness and effectiveness. Accordingly, this study adopts the hyperpersonal communication theory derived from Walther’s hyperpersonal model of computer-mediated communication (CMC) to provide an alternative theoretical explanation to understand better how individuals perceive their team cohesiveness and effectiveness in the specific CMC setting. Supported by 549 valid responses, I illuminate how mutual assistance as a typical interaction among CMC team members cultivates benevolent norms and facilitates members’ perceptions of team cohesiveness and effectiveness. More importantly, this study opens the door for future research on management interventions that can help enhance team cohesiveness and effectiveness at the individual perception level.

Suggested Citation

  • Yuejun Lawrance Cai, 2023. "Strengthening perceptions of virtual team cohesiveness and effectiveness in new normal: A hyperpersonal communication theory perspective," Asian Business & Management, Palgrave Macmillan, vol. 22(4), pages 1649-1682, September.
    • Handle: RePEc:pal:abaman:v:22:y:2023:i:4:d:10.1057_s41291-023-00225-6
    DOI: 10.1057/s41291-023-00225-6
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1057/s41291-023-00225-6
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1057/s41291-023-00225-6?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Longqi Yang & David Holtz & Sonia Jaffe & Siddharth Suri & Shilpi Sinha & Jeffrey Weston & Connor Joyce & Neha Shah & Kevin Sherman & Brent Hecht & Jaime Teevan, 2022. "The effects of remote work on collaboration among information workers," Nature Human Behaviour, Nature, vol. 6(1), pages 43-54, January.
    2. Dorota Grego-Planer, 2019. "The Relationship between Organizational Commitment and Organizational Citizenship Behaviors in the Public and Private Sectors," Sustainability, MDPI, vol. 11(22), pages 1-20, November.
    3. Marcel Fafchamps & Eliana La Ferrara, 2012. "Self-Help Groups and Mutual Assistance: Evidence from Urban Kenya," Economic Development and Cultural Change, University of Chicago Press, vol. 60(4), pages 707-733.
    4. Hoegl, Martin & Proserpio, Luigi, 2004. "Team member proximity and teamwork in innovative projects," Research Policy, Elsevier, vol. 33(8), pages 1153-1165, October.
    5. Han-Ping Fung, 2014. "Relationships among Team Trust, Team Cohesion, Team Satisfaction and Project Team Effectiveness as Perceived by Project Managers in Malaysia," International Journal of Business, Economics and Management, Conscientia Beam, vol. 1(1), pages 1-15.
    6. Gao, Shengyi & Mokhtarian, Patricia L. & Johnston, Robert A., 2008. "Non-normality of Data in Structural Equation Models," University of California Transportation Center, Working Papers qt7nf8f0v7, University of California Transportation Center.
    7. Kazuki Karashima & Akira Ohgai, 2021. "A Methodology of Workshops to Explore Mutual Assistance Activities for Earthquake Disaster Mitigation," IJERPH, MDPI, vol. 18(7), pages 1-26, April.
    8. Blake D. Mathias & Annelore Huyghe & Casey J. Frid & Tera L. Galloway, 2018. "An identity perspective on coopetition in the craft beer industry," Strategic Management Journal, Wiley Blackwell, vol. 39(12), pages 3086-3115, December.
    9. Rushana Khusanova & Suk Bong Choi & Seung-Wan Kang, 2019. "Sustainable Workplace: The Moderating Role of Office Design on the Relationship between Psychological Empowerment and Organizational Citizenship Behaviour in Uzbekistan," Sustainability, MDPI, vol. 11(24), pages 1-20, December.
    10. Catherine Durnell Cramton, 2001. "The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration," Organization Science, INFORMS, vol. 12(3), pages 346-371, June.
    11. Longqi Yang & David Holtz & Sonia Jaffe & Siddharth Suri & Shilpi Sinha & Jeffrey Weston & Connor Joyce & Neha Shah & Kevin Sherman & Brent Hecht & Jaime Teevan, 2022. "Author Correction: The effects of remote work on collaboration among information workers," Nature Human Behaviour, Nature, vol. 6(1), pages 164-164, January.
    12. Gay Becker & Yewoubdar Beyene & Edwina Newsom & Nury Mayen, 2003. "Creating Continuity Through Mutual Assistance: Intergenerational Reciprocity in Four Ethnic Groups," The Journals of Gerontology: Series B, The Gerontological Society of America, vol. 58(3), pages 151-159.
    13. Han-Ping Fung, 2014. "Relationships among Team Trust, Team Cohesion, Team Satisfaction and Project Team Effectiveness as Perceived by Project Managers in Malaysia," International Journal of Business, Economics and Management, Conscientia Beam, vol. 1(1), pages 1-15.
    14. Jengchung Victor Chen & Thi Thuy Linh Nguyen & Quang-An Ha, 2022. "The impacts of shared understanding and shared knowledge quality on emerging technology startup team’s performance," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 20(1), pages 104-122, January.
    15. Chun-Chieh Kao, 2019. "Development of Team Cohesion and Sustained Collaboration Skills with the Sport Education Model," Sustainability, MDPI, vol. 11(8), pages 1-15, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Denisa Maria COJOACA (ALNITI), 2024. "Exploring Team Cohesion In Project Management," Management and Marketing Journal, University of Craiova, Faculty of Economics and Business Administration, vol. 0(1), pages 89-101, May.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Deole, Sumit S. & Deter, Max & Huang, Yue, 2023. "Home sweet home: Working from home and employee performance during the COVID-19 pandemic in the UK," Labour Economics, Elsevier, vol. 80(C).
    2. Jean-Marc Bourgeon & José de Sousa & Alexis Noir-Luhalwe, 2022. "Social Distancing and Risk Taking: Evidence from a Team Game Show [Distanciation sociale et prise de risque : Les résultats d'un jeu d'équipe]," SciencePo Working papers Main hal-03792423, HAL.
    3. Vij, Akshay & Souza, Flavio F. & Barrie, Helen & Anilan, V. & Sarmiento, Sergio & Washington, Lynette, 2023. "Employee preferences for working from home in Australia," Journal of Economic Behavior & Organization, Elsevier, vol. 214(C), pages 782-800.
    4. Jonathon N. Cummings & J. Alberto Espinosa & Cynthia K. Pickering, 2009. "Crossing Spatial and Temporal Boundaries in Globally Distributed Projects: A Relational Model of Coordination Delay," Information Systems Research, INFORMS, vol. 20(3), pages 420-439, September.
    5. Luca, Davide & Özgüzel, Cem & Wei, Zhiwu, 2024. "The spatially uneven diffusion of remote jobs in Europe," LSE Research Online Documents on Economics 122651, London School of Economics and Political Science, LSE Library.
    6. Cevat Giray Aksoy & Jose Maria Barrero & Nicholas Bloom & Steven J. Davis & Mathias Dolls & Pablo Zarate, 2022. "Working from Home Around the World," Brookings Papers on Economic Activity, Economic Studies Program, The Brookings Institution, vol. 53(2 (Fall)), pages 281-360.
    7. Wang, Richard & Ye, Zhongnan & Lu, Miaojia & Hsu, Shu-Chien, 2022. "Understanding post-pandemic work-from-home behaviours and community level energy reduction via agent-based modelling," Applied Energy, Elsevier, vol. 322(C).
    8. Michael Boyer O'Leary & Mark Mortensen, 2010. "Go (Con)figure: Subgroups, Imbalance, and Isolates in Geographically Dispersed Teams," Organization Science, INFORMS, vol. 21(1), pages 115-131, February.
    9. Becker, Kai & Ebbers, Joris J. & Engel, Yuval, 2024. "Going online: Peer entrepreneur networks in a startup accelerator before and during the COVID-19 pandemic," Technovation, Elsevier, vol. 130(C).
    10. Reunamäki, Riku & Fey, Carl F., 2023. "Remote agile: Problems, solutions, and pitfalls to avoid," Business Horizons, Elsevier, vol. 66(4), pages 505-516.
    11. Cummings, Jonathon N. & Kiesler, Sara, 2007. "Coordination costs and project outcomes in multi-university collaborations," Research Policy, Elsevier, vol. 36(10), pages 1620-1634, December.
    12. Oltean Ovidiu & Taylor Andrew, 2023. "Back to the Future: How the Convergence of Globalization and Technology is Changing Labour and Mobility," Social Change Review, Sciendo, vol. 20(1), pages 19-44, December.
    13. Bożena Frączek, 2024. "Challenges for Inclusive Organizational Behavior (IOB) in Terms of Supporting the Employment of People with Disabilities by Enhancing Remote Working," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 171(3), pages 1019-1041, February.
    14. Berliant, Marcus & Fujita, Masahisa, 2023. "Knowledge creation through multimodal communication," MPRA Paper 117452, University Library of Munich, Germany.
    15. Stijn Van Nieuwerburgh, 2023. "The remote work revolution: Impact on real estate values and the urban environment: 2023 AREUEA Presidential Address," Real Estate Economics, American Real Estate and Urban Economics Association, vol. 51(1), pages 7-48, January.
    16. van der Wouden, Frank & Youn, Hyejin, 2023. "The impact of geographical distance on learning through collaboration," Research Policy, Elsevier, vol. 52(2).
    17. Divyakant Tahlyan & Hani Mahmassani & Amanda Stathopoulos & Maher Said & Susan Shaheen & Joan Walker & Breton Johnson, 2024. "In-Person, Hybrid or Remote? Employers' Perspectives on the Future of Work Post-Pandemic," Papers 2402.18459, arXiv.org.
    18. David Evans & Claire Mason & Haohui Chen & Andrew Reeson, 2024. "Accelerated demand for interpersonal skills in the Australian post-pandemic labour market," Nature Human Behaviour, Nature, vol. 8(1), pages 32-42, January.
    19. Mengxiao Zhu & Chunke Su & Jiangang Hao & Lei Liu & Patrick Kyllonen & Alina von Davier, 2024. "Who benefits from virtual collaboration? The interplay of team member expertness and Big Five personality traits," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-15, December.
    20. Mors, Marie Louise & Waguespack, David M., 2021. "Fast success and slow failure: The process speed of dispersed research teams," Research Policy, Elsevier, vol. 50(5).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:abaman:v:22:y:2023:i:4:d:10.1057_s41291-023-00225-6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.palgrave.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.