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Servant Leadership, Personnel’s Job Satisfaction: The Role of Organizational Culture and Human Resources Practices

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  • Weldi Rozika
  • Surya Dharma
  • Tigor Sitorus

Abstract

This study aims to develop an empirical model of the influence of servant leadership on personnel’s job satisfaction by proposing human resources practices and organizational culture as mediating variables. A tiered survey was conducted to 358 personnel of South Jakarta Metropolitan Resort Police in 2018, using quantitative approach and Structural Equation Model (SEM) analyst. The results of this study show that not all hypotheses are accepted but the hypothesis of leadership effect on the personnel satisfaction and human resources practices as well as the hypothesis of the influence of the human resources practices on personnel satisfaction, which both are proved to be accepted and significant. This proves that organizational culture variable with all of its indicators and its low loading factor loading is not able to act as a mediating variable, while the variable of human resources practices with their indicators, which are planning, recruitment, training, participation, performance appraisal, and compensation, have high loading factor and can act as mediating variable.

Suggested Citation

  • Weldi Rozika & Surya Dharma & Tigor Sitorus, 2018. "Servant Leadership, Personnel’s Job Satisfaction: The Role of Organizational Culture and Human Resources Practices," Academic Journal of Economic Studies, Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest, vol. 4(2), pages 120-137, June.
    • Handle: RePEc:khe:scajes:v:4:y:2018:i:2:p:120-137
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    References listed on IDEAS

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    1. Ouchi, William, 1981. "Theory Z: How American business can meet the Japanese challenge," Business Horizons, Elsevier, vol. 24(6), pages 82-83.
    2. Carl F. Fey & Daniel R. Denison, 2003. "Organizational Culture And Effectiveness: Can American Theory Be Applied In Russia?," William Davidson Institute Working Papers Series 2003-598, William Davidson Institute at the University of Michigan.
    3. Carl F. Fey & Daniel R. Denison, 2003. "Organizational Culture and Effectiveness: Can American Theory Be Applied in Russia?," Organization Science, INFORMS, vol. 14(6), pages 686-706, December.
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    Cited by:

    1. Rawan Alafeshat & Cem Tanova, 2019. "Servant Leadership Style and High-Performance Work System Practices: Pathway to a Sustainable Jordanian Airline Industry," Sustainability, MDPI, vol. 11(22), pages 1-21, November.
    2. Niu Xiongying & Zenebe Garedew Boku, 2021. "Impact of Servant Leadership on Employee Performance in Public Sectors: The Mediating Role of Employee Job Satisfaction, Commitment, and the Moderating Role of Self-Esteem," International Journal of Science and Business, IJSAB International, vol. 5(5), pages 44-65.

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    More about this item

    Keywords

    Servant Leadership; Human Resource Practices; organizational culture; job satisfaction;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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