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Passenger experience with quality-enhanced bus service: the tyne and wear ‘superoute’ services

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  • David Hensher
  • Corinne Mulley
  • Norhayati Yahya

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  • David Hensher & Corinne Mulley & Norhayati Yahya, 2010. "Passenger experience with quality-enhanced bus service: the tyne and wear ‘superoute’ services," Transportation, Springer, vol. 37(2), pages 239-256, March.
    • Handle: RePEc:kap:transp:v:37:y:2010:i:2:p:239-256
    DOI: 10.1007/s11116-009-9240-x
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    References listed on IDEAS

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    1. David A. Hensher & Paola Prioni, 2002. "A Service Quality Index for Area-wide Contract Performance Assessment," Journal of Transport Economics and Policy, University of Bath, vol. 36(1), pages 93-113, January.
    2. Stradling, Stephen G. & Anable, Jillian & Carreno, Michael, 2007. "Performance, importance and user disgruntlement: A six-step method for measuring satisfaction with travel modes," Transportation Research Part A: Policy and Practice, Elsevier, vol. 41(1), pages 98-106, January.
    3. Kuby, Michael & Barranda, Anthony & Upchurch, Christopher, 2004. "Factors influencing light-rail station boardings in the United States," Transportation Research Part A: Policy and Practice, Elsevier, vol. 38(3), pages 223-247, March.
    4. Chiou, Lesley & Walker, Joan L., 2007. "Masking identification of discrete choice models under simulation methods," Journal of Econometrics, Elsevier, vol. 141(2), pages 683-703, December.
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    Cited by:

    1. Clifton, Geoffrey T. & Mulley, Corinne & Hensher, David A., 2014. "Bus Rapid Transit versus Heavy Rail in suburban Sydney – Comparing successive iterations of a proposed heavy rail line project to the pre-existing BRT network," Research in Transportation Economics, Elsevier, vol. 48(C), pages 126-141.
    2. Shao, Rui & Derudder, Ben & Yang, Yongchun & Witlox, Frank, 2023. "The association between transit accessibility and space-time flexibility of shopping travel: On the moderating role of ICT use," Journal of Transport Geography, Elsevier, vol. 111(C).
    3. Margareta Friman & Katrin Lättman & Lars E. Olsson, 2020. "Public Transport Quality, Safety, and Perceived Accessibility," Sustainability, MDPI, vol. 12(9), pages 1-14, April.
    4. Woods, Ruth & Masthoff, Judith, 2017. "A comparison of car driving, public transport and cycling experiences in three European cities," Transportation Research Part A: Policy and Practice, Elsevier, vol. 103(C), pages 211-222.
    5. Mulley, Corinne & Clifton, Geoffrey Tilden & Balbontin, Camila & Ma, Liang, 2017. "Information for travelling: Awareness and usage of the various sources of information available to public transport users in NSW," Transportation Research Part A: Policy and Practice, Elsevier, vol. 101(C), pages 111-132.
    6. Echaniz, Eneko & dell’Olio, Luigi & Ibeas, Ángel, 2018. "Modelling perceived quality for urban public transport systems using weighted variables and random parameters," Transport Policy, Elsevier, vol. 67(C), pages 31-39.
    7. Amirali Soltanpour & Mahmoud Mesbah & Meeghat Habibian, 2020. "Customer satisfaction in urban rail: a study on transferability of structural equation models," Public Transport, Springer, vol. 12(1), pages 123-146, March.
    8. Bajada, Thérèse & Titheridge, Helena, 2016. "To contract or to operate publicly? Observations from the bus service reform transition process in Malta," Research in Transportation Economics, Elsevier, vol. 59(C), pages 281-291.
    9. Rye, Tom & Hrelja, Robert & Monios, Jason & McTigue, Clare, 2021. "Partnership or franchising to improve bus services in two major English urban regions? An institutional analysis," Transport Policy, Elsevier, vol. 114(C), pages 59-67.
    10. Ratanavaraha, Vatanavongs & Jomnonkwao, Sajjakaj, 2014. "Model of users׳ expectations of drivers of sightseeing buses: confirmatory factor analysis," Transport Policy, Elsevier, vol. 36(C), pages 253-262.
    11. Agyeman, Stephen & Cheng, Lin, 2020. "Analysis of barriers to perceived service quality in Ghana: Students’ perspectives on bus mobility attributes," Transport Policy, Elsevier, vol. 99(C), pages 63-85.
    12. Redman, Lauren & Friman, Margareta & Gärling, Tommy & Hartig, Terry, 2013. "Quality attributes of public transport that attract car users: A research review," Transport Policy, Elsevier, vol. 25(C), pages 119-127.
    13. Aihua Fan & Xumei Chen, 2020. "Exploring the Relationship between Transport Interventions, Mode Choice, and Travel Perception: An Empirical Study in Beijing, China," IJERPH, MDPI, vol. 17(12), pages 1-19, June.
    14. Hernandez, Sara & Monzon, Andres & de Oña, Rocío, 2016. "Urban transport interchanges: A methodology for evaluating perceived quality," Transportation Research Part A: Policy and Practice, Elsevier, vol. 84(C), pages 31-43.
    15. Juan de Oña & Rocio de Oña, 2015. "Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches," Transportation Science, INFORMS, vol. 49(3), pages 605-622, August.
    16. Sara Ramos & Paula Vicente & Ana M. Passos & Patrícia Costa & Elizabeth Reis, 2019. "Perceptions of the Public Transport Service as a Barrier to the Adoption of Public Transport: A Qualitative Study," Social Sciences, MDPI, vol. 8(5), pages 1-16, May.
    17. Hensher, David A. & Wong, Yale Z. & Ho, Loan, 2020. "Review of bus rapid transit and branded bus service network performance in Australia," Research in Transportation Economics, Elsevier, vol. 83(C).
    18. Godfrey, John & Taylor, John, 2018. "The role of bus partnerships in Great Britain," Research in Transportation Economics, Elsevier, vol. 69(C), pages 310-318.
    19. Juan Oña & Rocío Oña & Griselda López, 2016. "Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation," Transportation, Springer, vol. 43(5), pages 725-747, September.
    20. Iván Manuel Mendoza-Arango & Eneko Echaniz & Luigi dell’Olio & Eduardo Gutiérrez-González, 2020. "Weighted Variables Using Best-Worst Scaling in Ordered Logit Models for Public Transit Satisfaction," Sustainability, MDPI, vol. 12(13), pages 1-20, July.
    21. Machado-León, José Luis & de Oña, Rocío & Baouni, Tahar & de Oña, Juan, 2017. "Railway transit services in Algiers: priority improvement actions based on users perceptions," Transport Policy, Elsevier, vol. 53(C), pages 175-185.
    22. Link, Heike, 2019. "The impact of including service quality into efficiency analysis: The case of franchising regional rail passenger serves in Germany," Transportation Research Part A: Policy and Practice, Elsevier, vol. 119(C), pages 284-300.
    23. Saba IKHLAQ & Muhammad Ashraf JAVID & Tanvir Iqbal QAYYUM, 2017. "Evaluation Of User’S Perceptions Regarding Performance Indicators Of Intercity Bus Terminals In Lahore, Pakistan," Transport Problems, Silesian University of Technology, Faculty of Transport, vol. 12(2), pages 123-136, June.
    24. Clifton, Geoffrey T. & Mulley, Corinne, 2016. "A historical overview of enhanced bus services in Australian cities: What has been tried, what has worked?," Research in Transportation Economics, Elsevier, vol. 59(C), pages 11-25.

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