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Prosocial consequences of third-party anger

Author

Listed:
  • Janne Doorn

    (Leiden University)

  • Marcel Zeelenberg

    (Tilburg University
    VU Amsterdam)

  • Seger M. Breugelmans

    (Tilburg University)

  • Sebastian Berger

    (University of Bern)

  • Tyler G. Okimoto

    (University of Queensland)

Abstract

Anger has traditionally been associated with aggression and antagonistic behavior. A series of studies revealed that experiences of third-party anger (anger experienced when observing that harm is done to someone) can also lead to prosocial behavior. More specifically, three studies, hypothetical scenarios as well as a behavioral study, revealed that third-party anger can promote compensation of the victim. The results also showed a preference for such prosocial behaviors over antagonistic behaviors. We conclude that behaviors stemming from anger, whether antagonistic or prosocial, are reactions to inequity, albeit determined by the constraints of the situation.

Suggested Citation

  • Janne Doorn & Marcel Zeelenberg & Seger M. Breugelmans & Sebastian Berger & Tyler G. Okimoto, 2018. "Prosocial consequences of third-party anger," Theory and Decision, Springer, vol. 84(4), pages 585-599, June.
    • Handle: RePEc:kap:theord:v:84:y:2018:i:4:d:10.1007_s11238-017-9652-6
    DOI: 10.1007/s11238-017-9652-6
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    References listed on IDEAS

    as
    1. Ernst Fehr & Simon Gächter, 2002. "Altruistic punishment in humans," Nature, Nature, vol. 415(6868), pages 137-140, January.
    2. Bougie, J.R.G. & Pieters, R. & Zeelenberg, M., 2003. "Angry customers don't come back, they get back : The experience and behavioral implications of anger and dissatisfaction in services," Other publications TiSEM 1708fb71-fd68-41d9-b870-e, Tilburg University, School of Economics and Management.
    3. repec:cup:judgdm:v:4:y:2009:i:7:p:543-553 is not listed on IDEAS
    4. Ernst Fehr & Urs Fischbacher, "undated". "Third Party Punishment and Social Norms," IEW - Working Papers 106, Institute for Empirical Research in Economics - University of Zurich.
    5. Pillutla, Madan M. & Murnighan, J. Keith, 1996. "Unfairness, Anger, and Spite: Emotional Rejections of Ultimatum Offers," Organizational Behavior and Human Decision Processes, Elsevier, vol. 68(3), pages 208-224, December.
    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. Mathieu Lajante & David Remisch, 2023. "Frontline Employees’ Empathy in Service Recovery: a Systematic Literature Review and Agenda for the Future," Customer Needs and Solutions, Springer;Institute for Sustainable Innovation and Growth (iSIG), vol. 10(1), pages 1-18, December.
    2. Dhaliwal, Nathan A. & Patil, Indrajeet & Cushman, Fiery, 2021. "Reputational and cooperative benefits of third-party compensation," Organizational Behavior and Human Decision Processes, Elsevier, vol. 164(C), pages 27-51.
    3. Janne Doorn & Marcel Zeelenberg & Seger M. Breugelmans, 2018. "An exploration of third parties’ preference for compensation over punishment: six experimental demonstrations," Theory and Decision, Springer, vol. 85(3), pages 333-351, October.

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