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Consumers’ Reactions to Negative Information on Product Quality: Evidence from Scanner Data

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  • Maria De Paola
  • Vincenzo Scoppa

Abstract

Using daily scanner data we analyze consumers’ reactions to negative information with regard to product quality with reference to a fraud that involved a number of leading Italian firms in the cheese sector in 2008. We evaluate the effects of this event by using a difference-in-differences estimation strategy that compares the brands that were involved in the fraud with those that were uninvolved. It emerges that the negative news with regard to product quality induced consumers to shift their demand from involved to not involved brands. These effects persisted over time, even after the media stopped giving attention to the issue. Retailers suffered part of the costs of the bad news about product quality: the retail margin on brands that were mentioned adversely by the media decreased after the negative publicity. Copyright Springer Science+Business Media New York 2013

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  • Maria De Paola & Vincenzo Scoppa, 2013. "Consumers’ Reactions to Negative Information on Product Quality: Evidence from Scanner Data," Review of Industrial Organization, Springer;The Industrial Organization Society, vol. 42(3), pages 235-280, May.
    • Handle: RePEc:kap:revind:v:42:y:2013:i:3:p:235-280
    DOI: 10.1007/s11151-012-9365-5
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    2. Sergio Beraldo & Stefania Ottone & Gilberto Turati, 2011. ""Are genetically modified foods bad for my health?". Individuals' valutation and the choice among different information sources," ICER Working Papers 05-2011, ICER - International Centre for Economic Research.

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    More about this item

    Keywords

    Consumer behavior; Product quality; Firm reputation; Scanner data; L14; L15; L66; Q11;
    All these keywords.

    JEL classification:

    • L14 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Transactional Relationships; Contracts and Reputation
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • L66 - Industrial Organization - - Industry Studies: Manufacturing - - - Food; Beverages; Cosmetics; Tobacco
    • Q11 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Agriculture - - - Aggregate Supply and Demand Analysis; Prices

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