Performance Values, Service Delivery and Citizen Satisfaction: A Study of Institutional Trust in Bangladesh
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DOI: 10.1007/s11115-021-00599-1
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References listed on IDEAS
- Peter Ping Li, 2012. "When trust matters the most: The imperatives for contextualising trust research," Journal of Trust Research, Taylor & Francis Journals, vol. 2(2), pages 101-106, October.
- Ishtiaq Jamil & Hasan Muhammad Baniamin, 2021. "How culture may nurture institutional trust: Insights from Bangladesh and Nepal," Development Policy Review, Overseas Development Institute, vol. 39(3), pages 419-434, May.
- Habib Zafarullah, 2013. "Bureaucratic Culture and the Social-Political Connection: The Bangladesh Example," International Journal of Public Administration, Taylor & Francis Journals, vol. 36(13), pages 932-939.
- Easton, David, 1975. "A Re-assessment of the Concept of Political Support," British Journal of Political Science, Cambridge University Press, vol. 5(4), pages 435-457, October.
- Steinar Askvik & Ishtiaq Jamil, 2013. "The Institutional Trust Paradox in Bangladesh," Public Organization Review, Springer, vol. 13(4), pages 459-476, December.
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Keywords
Institutional trust; Public service delivery; Service satisfaction; Performance measures; City corporation; Bangladesh;All these keywords.
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