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Examining Quality, Value, Satisfaction and Trust Dimensions: An Empirical Lens to Understand Health Insurance Systems Actual Usage

Author

Listed:
  • Vincent Ekow Arkorful

    (Hong Kong Baptist University, Kowloon Tong)

  • Benjamin Kweku Lugu

    (University of Science and Technology of China)

  • Anastasia Hammond

    (University of Ghana)

  • Ibrahim Basiru

    (University of Science and Technology of China)

  • Frederick Appiah Afriyie

    (Zhongnan University of Economics and Law)

  • Bobita Mohajan

    (University of Science and Technology of China)

Abstract

Health insurance policies have become key social policy interventions incepted to extend healthcare to vulnerable populations. In this vein, Ghana devised a health insurance scheme in the year 2003. However, there have been concerns about quality, value, satisfaction and trust regarding healthcare and insurance usage. Using data drawn from 345 participants, our study investigates these dimensions to empirically test their predictive effects on the actual usage of health insurance. Data analysis results using the Structural Equation Modelling technique confirmed these dimensions as predictors of intention and actual usage. Our study delineates the practical, theoretical and policy implications of the study findings.

Suggested Citation

  • Vincent Ekow Arkorful & Benjamin Kweku Lugu & Anastasia Hammond & Ibrahim Basiru & Frederick Appiah Afriyie & Bobita Mohajan, 2021. "Examining Quality, Value, Satisfaction and Trust Dimensions: An Empirical Lens to Understand Health Insurance Systems Actual Usage," Public Organization Review, Springer, vol. 21(3), pages 471-489, September.
    • Handle: RePEc:kap:porgrv:v:21:y:2021:i:3:d:10.1007_s11115-020-00498-x
    DOI: 10.1007/s11115-020-00498-x
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    References listed on IDEAS

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    6. Susie Dzakpasu & Seyi Soremekun & Alexander Manu & Guus ten Asbroek & Charlotte Tawiah & Lisa Hurt & Justin Fenty & Seth Owusu-Agyei & Zelee Hill & Oona M R Campbell & Betty R Kirkwood, 2012. "Impact of Free Delivery Care on Health Facility Delivery and Insurance Coverage in Ghana’s Brong Ahafo Region," PLOS ONE, Public Library of Science, vol. 7(11), pages 1-9, November.
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    Cited by:

    1. Arkorful, Vincent Ekow, 2022. "Unravelling electricity theft whistleblowing antecedents using the theory of planned behavior and norm activation model," Energy Policy, Elsevier, vol. 160(C).
    2. Vincent Ekow Arkorful & Benjamin Kweku Lugu, 2023. "Understanding Rate Evasion Behavior in Local Governance: Application of an Extended Version of the Theory of Planned Behaviour," Public Organization Review, Springer, vol. 23(3), pages 1035-1054, September.
    3. Petro G. Nzowa & Felix A. Nandonde & Somo M. L. Seimu, 2023. "Mediation effect of trust on willingness to pay for health insurance among co-operative members in Tanzania," Future Business Journal, Springer, vol. 9(1), pages 1-15, December.
    4. Md. Sharif Hassan & Md. Aminul Islam & Farid Ahammad Sobhani & Md. Maruf Hassan & Md. Arif Hassan, 2022. "Patients’ Intention to Adopt Fintech Services: A Study on Bangladesh Healthcare Sector," IJERPH, MDPI, vol. 19(22), pages 1-15, November.

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