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The Reorganization of the US Citizenship and Immigration Services (USCIS) and Its Effects

Author

Listed:
  • Soo-Young Lee

    (Seoul National University)

  • Taesik Yun

    (University of Georgia)

  • Andrew B. Whitford

    (University of Georgia)

  • Jae Young Lim

    (Seoul National University
    Seoul NationalUniversity)

Abstract

Few studies have assessed the consequences of reorganization on the perceptions of employees. The article examines the effects of the reorganization of the US Citizenship and Immigration Services (USCIS) on employee perceptions. It is based on the Federal Human Capital Survey, an important dataset prepared by the Office of Personnel Management (OPM) to improve the performance of federal agencies. The article assesses changes by comparing measures using t-tests and analysis of variance. The results show that the reorganization of the agency had a statistically significant effect on employee perceptions of performance, goal communication, internal communication, and resources.

Suggested Citation

  • Soo-Young Lee & Taesik Yun & Andrew B. Whitford & Jae Young Lim, 2020. "The Reorganization of the US Citizenship and Immigration Services (USCIS) and Its Effects," Public Organization Review, Springer, vol. 20(4), pages 647-663, December.
    • Handle: RePEc:kap:porgrv:v:20:y:2020:i:4:d:10.1007_s11115-019-00462-4
    DOI: 10.1007/s11115-019-00462-4
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    References listed on IDEAS

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