IDEAS home Printed from https://ideas.repec.org/a/kap/porgrv/v20y2020i4d10.1007_s11115-019-00462-4.html
   My bibliography  Save this article

The Reorganization of the US Citizenship and Immigration Services (USCIS) and Its Effects

Author

Listed:
  • Soo-Young Lee

    (Seoul National University)

  • Taesik Yun

    (University of Georgia)

  • Andrew B. Whitford

    (University of Georgia)

  • Jae Young Lim

    (Seoul National University
    Seoul NationalUniversity)

Abstract

Few studies have assessed the consequences of reorganization on the perceptions of employees. The article examines the effects of the reorganization of the US Citizenship and Immigration Services (USCIS) on employee perceptions. It is based on the Federal Human Capital Survey, an important dataset prepared by the Office of Personnel Management (OPM) to improve the performance of federal agencies. The article assesses changes by comparing measures using t-tests and analysis of variance. The results show that the reorganization of the agency had a statistically significant effect on employee perceptions of performance, goal communication, internal communication, and resources.

Suggested Citation

  • Soo-Young Lee & Taesik Yun & Andrew B. Whitford & Jae Young Lim, 2020. "The Reorganization of the US Citizenship and Immigration Services (USCIS) and Its Effects," Public Organization Review, Springer, vol. 20(4), pages 647-663, December.
    • Handle: RePEc:kap:porgrv:v:20:y:2020:i:4:d:10.1007_s11115-019-00462-4
    DOI: 10.1007/s11115-019-00462-4
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11115-019-00462-4
    File Function: Abstract
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s11115-019-00462-4?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Gregory G. Dess & Richard B. Robinson, 1984. "Measuring organizational performance in the absence of objective measures: The case of the privately‐held firm and conglomerate business unit," Strategic Management Journal, Wiley Blackwell, vol. 5(3), pages 265-273, July.
    2. John A. Pearce & D. Keith Robbins & Richard B. Robinson, 1987. "The impact of grand strategy and planning formality on financial performance," Strategic Management Journal, Wiley Blackwell, vol. 8(2), pages 125-134, March.
    3. Richard B. Robinson & John A. Pearce, 1983. "The impact of formalized strategic planning on financial performance in small organizations," Strategic Management Journal, Wiley Blackwell, vol. 4(3), pages 197-207, July.
    4. March, James G. & Olson, Johan P., 1983. "Organizing Political Life: What Administrative Reorganization Tells Us about Government," American Political Science Review, Cambridge University Press, vol. 77(2), pages 281-296, June.
    5. Richard B. Robinson & John A Pearce, 1988. "Planned patterns of strategic behavior and their relationship to business‐unit performance," Strategic Management Journal, Wiley Blackwell, vol. 9(1), pages 43-60, January.
    6. H. Brinton Milward & Keith Provan, 2003. "Managing the hollow state Collaboration and contracting," Public Management Review, Taylor & Francis Journals, vol. 5(1), pages 1-18, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Photis M. Panayides, 2003. "Competitive strategies and organizational performance in ship management," Maritime Policy & Management, Taylor & Francis Journals, vol. 30(2), pages 123-140, January.
    2. James J. Chrisman & John Leslie, 1989. "Strategic, Administrative, and Operating Problems: The Impact of Outsiders on Small Firm Performance," Entrepreneurship Theory and Practice, , vol. 13(3), pages 37-52, April.
    3. Gilley, K. Matthew & Greer, Charles R. & Rasheed, Abdul A., 2004. "Human resource outsourcing and organizational performance in manufacturing firms," Journal of Business Research, Elsevier, vol. 57(3), pages 232-240, March.
    4. Schul, Patrick L. & Davis, Peter S. & Hartline, Michael D., 1995. "Strategic adaptation to extended rivalry : Effects on organizational performance," Journal of Business Research, Elsevier, vol. 33(2), pages 129-142, June.
    5. Richard B. Robinson Jr. & Moragea Y. Salem & John E. Logan & John A. Pearce II, 1986. "Planning Activities Related to Independent Retail Firm Performance," Entrepreneurship Theory and Practice, , vol. 11(1), pages 19-26, July.
    6. Basco, Rodrigo & Pérez Rodríguez, María José, 2011. "Ideal types of family business management: Horizontal fit between family and business decisions and the relationship with family business performance," Journal of Family Business Strategy, Elsevier, vol. 2(3), pages 151-165.
    7. Milfelner Borut & Gabrijan Vladimir & Snoj Boris, 2008. "Can Marketing Resources Contribute to Company Performance?," Organizacija, Sciendo, vol. 41(1), pages 3-13, January.
    8. Rajiv Sabherwal & Yolande E. Chan, 2001. "Alignment Between Business and IS Strategies: A Study of Prospectors, Analyzers, and Defenders," Information Systems Research, INFORMS, vol. 12(1), pages 11-33, March.
    9. Qing Cao & Eric Gedajlovic & Hongping Zhang, 2009. "Unpacking Organizational Ambidexterity: Dimensions, Contingencies, and Synergistic Effects," Organization Science, INFORMS, vol. 20(4), pages 781-796, August.
    10. Wang, Guangping & Miao, C. Fred, 2015. "Effects of sales force market orientation on creativity, innovation implementation, and sales performance," Journal of Business Research, Elsevier, vol. 68(11), pages 2374-2382.
    11. Lindow, Corinna M. & Stubner, Stephan & Wulf, Torsten, 2010. "Strategic fit within family firms: The role of family influence and the effect on performance," Journal of Family Business Strategy, Elsevier, vol. 1(3), pages 167-178, September.
    12. Mardi Mardi & Mts Arief & A. Furinto & R. Kumaradjaja, 2018. "Sustaining Organizational Performance Through Organizational Ambidexterity by Adapting Social Technology," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 9(3), pages 1049-1066, September.
    13. Qu, Riliang & Zhang, Zelin, 2015. "Market orientation and business performance in MNC foreign subsidiaries— Moderating effects of integration and responsiveness," Journal of Business Research, Elsevier, vol. 68(5), pages 919-924.
    14. Chan, Ricky Yee-kwong & Wong, Y. H., 1999. "Bank generic strategies: does Porter's theory apply in an international banking center," International Business Review, Elsevier, vol. 8(5-6), pages 561-590, October.
    15. Claire Gauzente, 2000. "Mesurer la performance des entreprises en l'absence d'indicateurs objectifs : quelle validité ? Analyse de la pertinence de certains indicateurs," Revue Finance Contrôle Stratégie, revues.org, vol. 3(2), pages 145-165, June.
    16. Blommerde-Winters, Tadhg, 2022. "The roles of NSD performance and standardized service development processes in the performance of micro, small, and medium-sized enterprises," Journal of Business Research, Elsevier, vol. 139(C), pages 56-68.
    17. Syed Shah Alam & Mohd Fairuz Md Salleh & Mohammad Masukujjaman & Mohammed Emad Al-Shaikh & Nurkhalida Makmor & Zafir Khan Mohamed Makhbul, 2022. "Relationship between Entrepreneurial Orientation and Business Performance among Malay-Owned SMEs in Malaysia: A PLS Analysis," Sustainability, MDPI, vol. 14(10), pages 1-16, May.
    18. Seungyoup Choo, 2024. "Exploring the Relationships among HRM Investment, Strategy Implementation, and Firm Performance with Multiple Correspondence Analysis," Sustainability, MDPI, vol. 16(11), pages 1-15, June.
    19. Charles R. Schwenk & Charles B. Shrader, 1993. "Effects of Formal Strategic Planning on Financial Performance in Small Firms: A Meta-Analysis," Entrepreneurship Theory and Practice, , vol. 17(3), pages 53-64, April.
    20. Kraiczy, Nils D. & Hack, Andreas & Kellermanns, Franz W., 2014. "New product portfolio performance in family firms," Journal of Business Research, Elsevier, vol. 67(6), pages 1065-1073.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:porgrv:v:20:y:2020:i:4:d:10.1007_s11115-019-00462-4. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.