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Employee Orientation and Performance: An Exploration of the Mediating Role of Customer Orientation

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  • Junfeng Zhang

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  • Junfeng Zhang, 2010. "Employee Orientation and Performance: An Exploration of the Mediating Role of Customer Orientation," Journal of Business Ethics, Springer, vol. 91(1), pages 111-121, February.
    • Handle: RePEc:kap:jbuset:v:91:y:2010:i:1:p:111-121
    DOI: 10.1007/s10551-010-0570-6
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    References listed on IDEAS

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    1. Emmanuella Plakoyiannaki & Nikolaos Tzokas & Pavlos Dimitratos & Michael Saren, 2008. "How Critical is Employee Orientation for Customer Relationship Management? Insights from a Case Study," Journal of Management Studies, Wiley Blackwell, vol. 45(2), pages 268-293, March.
    2. Gerald E. Fryxell & Robert S. Dooley & Wing-Sun Li, 2004. "The Role of Trustworthiness in Maintaining Employee Commitment During Restructuring in China," Asia Pacific Journal of Management, Springer, vol. 21(4), pages 515-533, December.
    3. Armstrong, J. Scott & Overton, Terry S., 1977. "Estimating Nonresponse Bias in Mail Surveys," MPRA Paper 81694, University Library of Munich, Germany.
    4. Gounaris, Spiros P., 2006. "Internal-market orientation and its measurement," Journal of Business Research, Elsevier, vol. 59(4), pages 432-448, April.
    5. Conduit, Jodie & Mavondo, Felix T., 2001. "How critical is internal customer orientation to market orientation?1," Journal of Business Research, Elsevier, vol. 51(1), pages 11-24, January.
    6. John A. Cantwell & Ram Mudambi, 2004. "Multinational Enterprises and Competence-Creating Knowledge Flows: A Theoretical Analysis," Palgrave Macmillan Books, in: Volker Mahnke & Torben Pedersen (ed.), Knowledge Flows, Governance and the Multinational Enterprise, chapter 3, pages 38-57, Palgrave Macmillan.
    7. Bård Kuvaas, 2008. "An Exploration of How the Employee–Organization Relationship Affects the Linkage Between Perception of Developmental Human Resource Practices and Employee Outcomes," Journal of Management Studies, Wiley Blackwell, vol. 45(1), pages 1-25, January.
    8. Y Luo, 2003. "Market-seeking MNEs in an emerging market: How parent–subsidiary links shape overseas success," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 34(3), pages 290-309, May.
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    Cited by:

    1. Juhani Ukko & Minna Saunila & Sariseelia Sore & Tero Rantala & Mina Nasiri, 2023. "Exploring the Effect of E-Business Operations on E-Business Performance: Moderating Effect of Responsiveness to the Supplier," SAGE Open, , vol. 13(3), pages 21582440231, August.
    2. Qinghua Zhu & Hang Yin & Junjun Liu & Kee‐hung Lai, 2014. "How is Employee Perception of Organizational Efforts in Corporate Social Responsibility Related to Their Satisfaction and Loyalty Towards Developing Harmonious Society in Chinese Enterprises?," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 21(1), pages 28-40, January.
    3. Patel, Vijay K. & Manley, Scott C. & Hair, Joseph F. & Ferrell, O.C. & Pieper, Torsten M., 2016. "Is stakeholder orientation relevant for European firms?," European Management Journal, Elsevier, vol. 34(6), pages 650-660.
    4. Abenanye Jackline, 2021. "Establishing the relationship between job orientation and employee performance in Bushenyi District Local Government, Uganda," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 5(12), pages 298-306, December.
    5. Lee, Ruby P. & Wei, Susan, 2023. "Do employee orientation and societal orientation matter in the customer orientation—Performance link?," Journal of Business Research, Elsevier, vol. 159(C).
    6. Sultana Jabeen & Danish Ahmed Siddiqui, 2019. "Culture, Motivational Attributes and Employees¡¯ Perception towards CSR Practices: Evidence From Pakistan," Human Resource Research, Macrothink Institute, vol. 3(1), pages 58-83, December.
    7. Lee, Corrinne Mei Jyin & Che-Ha, Norbani & Syed Alwi, Sharifah Faridah, 2021. "Service customer orientation and social sustainability: The case of small medium enterprises," Journal of Business Research, Elsevier, vol. 122(C), pages 751-760.
    8. Megumi Suto & Hitoshi Takehara, 2022. "Employee‐oriented corporate social responsibility, innovation, and firm value," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(4), pages 765-778, July.
    9. Casidy, Riza, 2014. "The role of perceived market orientation in the higher education sector," Australasian marketing journal, Elsevier, vol. 22(2), pages 155-163.
    10. Christian Voegtlin & Michelle Greenwood, 2016. "Corporate social responsibility and human resource management: A systematic review and conceptual analysis," Post-Print hal-01481479, HAL.
    11. İpek, İlayda & Bıçakcıoğlu-Peynirci, Nilay, 2020. "Export market orientation: An integrative review and directions for future research," International Business Review, Elsevier, vol. 29(4).
    12. Juelin Yin & Ali Quazi, 2018. "Business Ethics in the Greater China Region: Past, Present, and Future Research," Journal of Business Ethics, Springer, vol. 150(3), pages 815-835, July.
    13. Myoung-Soung Lee & Gap-Yeon Jeong, 2022. "The Effects of Internal Market Orientation on Service Providers’ Service Innovative Behavior: A Serial Multiple Mediation Effect on Perceived Social Capital on Customers and Work Engagement," Sustainability, MDPI, vol. 14(23), pages 1-17, November.

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