A Configurational Analysis of the Causes of Consumer Indirect Misbehaviors in Access-Based Consumption
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DOI: 10.1007/s10551-020-04637-8
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- Pieper, Nadine & Woisetschläger, David M., 2024. "Customer misbehavior in access-based mobility services: An examination of prevention strategies," Journal of Business Research, Elsevier, vol. 171(C).
- Zhongyun Zhou & Xiao‐Ling Jin & Carol Hsu & Zhenya Tang, 2023. "User empowerment and well‐being with mHealth apps during pandemics: A mix‐methods investigation in China," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 74(12), pages 1401-1418, December.
- Gong, Xiushuang & Zhang, Honghong, 2023. "You are being watched! Using anthropomorphism to curb customer misbehavior in access-based consumption," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
- Gong, Xiushuang & Wang, Hanwen & Zhang, Xiadan & Tian, Hui, 2022. "Why does service inclusion matter? The effect of service exclusion on customer indirect misbehavior," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
- Xiaoxiang Wang & Songling Wu & Lixiang Zhao, 2023. "Research on the Improvement Path of Total Factor Productivity in the Industrial Software Industry: Evidence from Chinese Typical Firms," Mathematics, MDPI, vol. 11(24), pages 1-26, December.
- Nguyen, Stephanie & Nicod, Lionel & Llosa, Sylvie, 2024. "Preventing bypass on sharing economy platforms: The impact of message framing on users’ bypass intention," Journal of Business Research, Elsevier, vol. 179(C).
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Keywords
Access-based consumption; Consumer indirect misbehavior; Configurational approach; Fuzzy-set qualitative comparative analysis; Deterrence; Rational decision-making; Ethical decision-making;All these keywords.
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