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Servant Leadership Characteristics, Organisational Commitment, Followers’ Trust, Employees’ Performance Outcomes: A Literature Review

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  • Retno Purwani Setyaningrum
  • Margono Setiawan
  • Surachman
  • Dodi Wirawan Irawanto

Abstract

Purpose: The purpose of this paper is to present the findings relating to the impact of servant leadership on employee performance, organizational commitment, and employee trust in leaders. Design/Mathodology/approach: We conducted a systematic literature review (SLR). This study contributes to the development of servant leadership theory and practice in relation to organizational commitment, followers’ trust, and employees’ performance outcomes. In addition, this study contributes to the methodology for conducting SLRs in the field of management. The investigated previous studies are from different authors and different countries. Findings: The findings suggest future research in using the same variable of servant leadership impact towards performance organization and mediation culture organization. This study also suggests that organizational commitment, trust, employee performance, and organization culture are impacted by servant leadership. In looking at the many previous studies on organizational culture from around the world, it is rare for literature to examine the relationship between servant leadership and employee performance outcomes. Practical Implications: Servant leadership is a compelling topic to study because, in this leadership style, leaders give priority to the people they lead. This style of leadership is also unique because most humans tend to prioritize their own interests. Servant leadership creates organizational commitment and followers’ trust in their leadership. Originality/Value: The research literature on servant leadership links this style of leadership with organizational commitment and trust. Several studies have concluded that servant leadership significantly generates organizational commitment and trust.

Suggested Citation

  • Retno Purwani Setyaningrum & Margono Setiawan & Surachman & Dodi Wirawan Irawanto, 2020. "Servant Leadership Characteristics, Organisational Commitment, Followers’ Trust, Employees’ Performance Outcomes: A Literature Review," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 902-911.
    • Handle: RePEc:ers:journl:v:xxiii:y:2020:i:4:p:902-911
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    References listed on IDEAS

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    1. Lora Reed & Deborah Vidaver-Cohen & Scott Colwell, 2011. "Erratum to: A New Scale to Measure Executive Servant Leadership: Development, Analysis, and Implications for Research," Journal of Business Ethics, Springer, vol. 101(3), pages 507-508, July.
    2. Michiel Frederick Coetzer & Mark Bussin & Madelyn Geldenhuys, 2017. "The Functions of a Servant Leader," Administrative Sciences, MDPI, vol. 7(1), pages 1-32, February.
    3. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
    4. Haider Raza Abid & Amir Gulzar & Waqar Hussain, 2015. "The impact of servant leadership on organizational citizenship behaviors with the mediating role of trust and moderating role of group cohesiveness; A Study of public Sector of Pakistan," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 5(3), pages 234-242, March.
    5. Lora Reed & Deborah Vidaver-Cohen & Scott Colwell, 2011. "A New Scale to Measure Executive Servant Leadership: Development, Analysis, and Implications for Research," Journal of Business Ethics, Springer, vol. 101(3), pages 415-434, July.
    6. M. Suleman Sabir & Muhammad Asif Khan, 2011. "Impact of Leadership Style on Organization Commitment: In A Mediating Role of Employee Values," Journal of Economics and Behavioral Studies, AMH International, vol. 3(2), pages 145-152.
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    Cited by:

    1. Dorota Balcerzyk, 2020. "Trust as a Leadership Determinant," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 3), pages 486-497.
    2. Marissa F. Alibangbang & Celso L. Tagadiad, 2023. "Servant Leadership of School Heads and the Social and Emotional Competencies of Elementary Teachers in Asuncion District," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(7), pages 1005-1020, July.
    3. Dorota Balcerzyk, 2021. "The Role of a Leader in Contemporary Organizations," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 226-240.
    4. BRANGA Vlad-Alexandru, 2022. "Servant Leadership As An Important Characteristic For Basketball Coaches And Business Leaders," Revista Economica, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 74(3), pages 14-22, October.
    5. Andrea Bencsik, 2022. "Background on the Sustainability of Knowledge," Sustainability, MDPI, vol. 14(15), pages 1-17, August.

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