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Consumer Rights: An Assessment of Justice

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  • Gretchen Larsen
  • Rob Lawson

Abstract

For the last 50 years the idea of consumer rights has formed an essential element in the formulation of policy to guide the workings of the marketplace. The extent and coverage of these rights has evolved and changed over time, yet there has been no comprehensive analysis as to the purpose and scope of consumer rights. In moral and ethical philosophy, rights are integrally linked to the notion of justice. By reassessing consumer rights through a justice-based framework, a number of key issues emerge regarding the way in which markets enable justice for consumers. The consumer rights which underpin the United Nations consumer protection guidelines address all forms of justice to some degree, but the predominant focus is on procedural justice. Our conclusions question whether this is sufficient and also whether there is a case to develop the notion of consumer ‘duties’ that complement the idea of rights. Copyright Springer Science+Business Media B.V. 2013

Suggested Citation

  • Gretchen Larsen & Rob Lawson, 2013. "Consumer Rights: An Assessment of Justice," Journal of Business Ethics, Springer, vol. 112(3), pages 515-528, February.
    • Handle: RePEc:kap:jbuset:v:112:y:2013:i:3:p:515-528
    DOI: 10.1007/s10551-012-1275-9
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    References listed on IDEAS

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    Cited by:

    1. Erik Hermann & Gizem Yalcin Williams & Stefano Puntoni, 2024. "Deploying artificial intelligence in services to AID vulnerable consumers," Journal of the Academy of Marketing Science, Springer, vol. 52(5), pages 1431-1451, October.
    2. Theresa E. Miedema, 2018. "Consumer Protection in Cyber Space and the Ethics of Stewardship," Journal of Consumer Policy, Springer, vol. 41(1), pages 55-75, March.
    3. Ronald Paul Hill, 2020. "Freedom of the Will and Consumption Restrictions," Journal of Business Ethics, Springer, vol. 164(2), pages 311-324, June.
    4. Sami Alsmadi & Ibrahim Alnawas, 2019. "Consumer Rights Paradigm: Development of the Construct in the Jordanian Context," Journal of Business Ethics, Springer, vol. 159(3), pages 777-794, October.
    5. Carmen Balan, 2014. "Consumer Right to Information before Purchase: Research on the Romanian Online Stores for Technical Consumer Goods," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(36), pages 452-452, May.
    6. Jean-Pierre Thomassen & Marijke C. Leliveld & Kees Ahaus & Steven Walle, 2020. "Prosocial Compensation Following a Service Failure: Fulfilling an Organization’s Ethical and Philanthropic Responsibilities," Journal of Business Ethics, Springer, vol. 162(1), pages 123-147, February.
    7. Shih-Tse Wang, Edward & Chen, Yu-Chen, 2019. "Effects of perceived justice of fair trade organizations on consumers’ purchase intention toward fair trade products," Journal of Retailing and Consumer Services, Elsevier, vol. 50(C), pages 66-72.

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