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The Effect of Total Quality Management, Enterprise Resource Planning and the Entrepreneurial Orientation on the Organizational Performance: The Mediating Role of the Organizational Excellence --- A Proposed Research Framework

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  • Hassan Saleh Al-Dhaafri
  • Rushami Zien Bin Yusoff
  • Abdullah Kaid Al-Swidi

Abstract

Organizational performance and organizational excellence are the main two focuses of the management of any organization. In fact, the resources of an organization, either tangible or intangible, can distinguish the level of performance of one organization from its rivals. The question always is what are the key success factors that can enhance the organizational strategy implementation initiatives to produce value and create the competitive advantage. In today¡¯s changing business environment, improvement and development of internal resources are very crucial to compete externally and globally. This paper aims to review the literature related to the organizational performance and explains the potential effects of TQM, ERP and EO. Given that not all the strategy implementation initiatives are fruitful, this paper attempted to establish an explanation of the mechanism through which such strategies can enhance the overall organizational performance. Based on a thorough review of the extant literature and the theoretical foundation, a research model was proposed. The proposed model is grounded by the fact that only excellent, innovative and differentiated companies and products can excite the customers and succeed in a turbulent business environment.

Suggested Citation

  • Hassan Saleh Al-Dhaafri & Rushami Zien Bin Yusoff & Abdullah Kaid Al-Swidi, 2013. "The Effect of Total Quality Management, Enterprise Resource Planning and the Entrepreneurial Orientation on the Organizational Performance: The Mediating Role of the Organizational Excellence --- A Pr," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 4(1), pages 66-85, January.
    • Handle: RePEc:jfr:ijba11:v:4:y:2013:i:1:p:66-85
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    Cited by:

    1. Halilu Bello Rogo & Halilu Bello Rogo & Mohd Noor Mohd. Shariff & Muhammad Haroon Hafeez, 2017. "Moderating Effect of Access to Finance on the Relationship between Total Quality Management, Market Orientation and Small and Medium Enterprises Performance: A Proposed Framework," International Review of Management and Marketing, Econjournals, vol. 7(1), pages 119-127.
    2. Hassan Al-Dhaafri & Abdullah Al-Swidi & Ali Ali Al-Ansi, 2016. "Organizational Excellence as the Driver for Organizational Performance: A Study on Dubai Police," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(2), pages 1-47, January.
    3. Matin Jannatian, 2017. "Study of the Relationship between Strategic Human Resource Management and Firm Performance (Case Study: Iran Khodro Company)," Modern Applied Science, Canadian Center of Science and Education, vol. 11(3), pages 1-38, March.
    4. Jurij JakliÄ & Vesna Bosilj-VukÅ¡ić & Jan Mendling & Mojca Indihar Å temberger, 2021. "The Orchestration of Corporate Performance Management and Business Process Management and Its Effect on Perceived Organizational Performance," SAGE Open, , vol. 11(3), pages 21582440211, August.

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