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A Study to Determine The Antecedents of The Prosocial Rule Breaking Behaviour: A Qualitative Practice for Hotel Businesses

Author

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  • Merve Gozde Durmaz

    (Canakkale Onsekiz Mart University, Ezine Vocational School, Canakkale, Turkiye)

  • Gulten Gumustekin

    (Canakkale Onsekiz Mart University, Faculty Member of the Department of Business, Canakkale, Turkiye)

Abstract

Prosocial behaviours are considered as pro-social behaviours that contribute to social welfare, benevolent, and do not consider individual interests. Prosocial behaviours are basically shaped by the motive of providing benefit and helping the society. While the employees exhibiting these behaviours in the social sense engage in pro-social behaviours, the social and institutional benefitoriented mindset can sometimes result in behaviours that can bend the rules of the institutions. For this purpose, nine 4 and 5 star hotels operating in the city centre of Bursa were included in the study. Data were collected by conducting face-to-face interviews with 37 hotel employees with at least two years of experience working in different departments. The data obtained from the interviews were coded, categorized and interpreted using the MAXQDA qualitative data analysis program. According to the results of the qualitative analysis, it was determined that the hotel employees expressed the prosocial rule breaking behaviour intensively behaviour required by the industry, customer orientation, benefiting the business, etc.). However, the antecedents of the prosocial rule breaking behaviours of the employees were classified under 3 main themes as individual, organizational and environmental. According to the results of our study, it can be stated that there is no sense of personal interest behind the prosocial behaviour of hotel employees, and the basis of this behaviour is reinforced by customer-oriented and organizational-oriented benefits and/or benevolence feelings.

Suggested Citation

  • Merve Gozde Durmaz & Gulten Gumustekin, 2023. "A Study to Determine The Antecedents of The Prosocial Rule Breaking Behaviour: A Qualitative Practice for Hotel Businesses," Istanbul Management Journal, Istanbul University Business School, vol. 0(94), pages 49-64, June.
    • Handle: RePEc:ist:ibsimj:v:0:y:2023:i:94:p:49-64
    DOI: 10.26650/imj.2024.94.005
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    References listed on IDEAS

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    1. Moran Bodankin & Aharon Tziner, 2009. "Constructive Deviance, Destructive Deviance and Personality: How do they interrelate?," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 11(26), pages 549-564, June.
    2. Fan Wang & Man Zhang & Anupam Kumar Das & Haolin Weng & Peilin Yang, 2020. "Aiming at the Organizational Sustainable Development: Employees’ Pro-Social Rule Breaking as Response to High Performance Expectations," Sustainability, MDPI, vol. 13(1), pages 1-17, December.
    3. Lisbeth Mary John & Muhammad Shafi, 2020. "Impact of organizational structure and social support on pro-social rule breaking: A frontline perspective," Cogent Business & Management, Taylor & Francis Journals, vol. 7(1), pages 1781994-178, January.
    4. Casey J. Fleming, 2020. "Prosocial rule breaking at the street level: the roles of leaders, peers, and bureaucracy," Public Management Review, Taylor & Francis Journals, vol. 22(8), pages 1191-1216, July.
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    More about this item

    Keywords

    Prosocial Behaviour; Rule Breaking; Prosocial Rule Breaking Behaviour. JEL Classification :D23 ; Y10 ; Y20 ; Y80;
    All these keywords.

    JEL classification:

    • Y10 - Miscellaneous Categories - - Data: Tables and Charts - - - Data: Tables and Charts
    • Y20 - Miscellaneous Categories - - Introductions and Prefaces - - - Introductions and Prefaces
    • Y80 - Miscellaneous Categories - - Related Disciplines - - - Related Disciplines

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