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Routines as Shock Absorbers During Organizational Transformation: Integration, Control, and NASA’s Enterprise Information System

Author

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  • Nicholas Berente

    (University of Georgia, Athens, Georgia 30602)

  • Kalle Lyytinen

    (Case Western Reserve University, Cleveland, Ohio 44106)

  • Youngjin Yoo

    (Case Western Reserve University, Cleveland, Ohio 44106)

  • John Leslie King

    (University of Michigan, Ann Arbor, Michigan 48109)

Abstract

Integration and control are pivotal goals of enterprise information system implementations. However, misalignments inevitably occur between the system and organizational practices, and these misalignments are generally thought to undermine the goals of integration and control. We report on a longitudinal study of NASA’s enterprise information system implementation, and we focus on how misalignments in procurement and project management routines affect integration and control. We show how different elements of routines dynamically adjust over time to enable stable system implementation, increasing integration and control throughout the agency. Greater integration and control on the organizational level were enabled by less-than-complete integration and control at the local level. Dynamically adjusting routines serve as “shock absorbers” that on one hand help promote the stability necessary for organization-wide enterprise-system-driven control and integration, and on the other hand allow for local self-organization.

Suggested Citation

  • Nicholas Berente & Kalle Lyytinen & Youngjin Yoo & John Leslie King, 2016. "Routines as Shock Absorbers During Organizational Transformation: Integration, Control, and NASA’s Enterprise Information System," Organization Science, INFORMS, vol. 27(3), pages 551-572, June.
    • Handle: RePEc:inm:ororsc:v:27:y:2016:i:3:p:551-572
    DOI: 10.1287/orsc.2016.1046
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    8. Martha S. Feldman & Brian T. Pentland & Luciana D’Adderio & Nathalie Lazaric, 2016. "Beyond Routines as Things: Introduction to the Special Issue on Routine Dynamics," Organization Science, INFORMS, vol. 27(3), pages 505-513, June.
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