IDEAS home Printed from https://ideas.repec.org/a/inm/ororsc/v27y2016i3p659-677.html
   My bibliography  Save this article

Generating Novelty Through Interdependent Routines: A Process Model of Routine Work

Author

Listed:
  • Fleur Deken

    (VU University Amsterdam, 1081 HV Amsterdam, Netherlands)

  • Paul R. Carlile

    (Questrom School of Business, Boston University, Boston, Massachusetts 02215)

  • Hans Berends

    (VU University Amsterdam, 1081 HV Amsterdam, Netherlands)

  • Kristina Lauche

    (Institute for Management Research, Radboud University Nijmegen, 6500 HK Nijmegen, Netherlands)

Abstract

We investigate how multiple actors accomplish interdependent routine performances directed at novel intended outcomes and how this affects routine dynamics over time. We report findings from a longitudinal ethnographic study in an automotive company where actors developed a new business model around information-based services. By analyzing episodes involving interdependent routines, we develop a process model of routine work and dynamics across routines. We identify three types of routine work (flexing, stretching, and inventing) that generate increasingly novel actions and outcomes. Flexed, stretched, and invented performances create emerging consequences for further actions across routines and surface differences between actors that could lead to breakdowns of routine work. Actors respond to such consequences through iterative and cascading episodes of routine work. We discuss how our findings provide new insights in efforts to create variable routine performances and the consequences of interdependence for routine dynamics.

Suggested Citation

  • Fleur Deken & Paul R. Carlile & Hans Berends & Kristina Lauche, 2016. "Generating Novelty Through Interdependent Routines: A Process Model of Routine Work," Organization Science, INFORMS, vol. 27(3), pages 659-677, June.
    • Handle: RePEc:inm:ororsc:v:27:y:2016:i:3:p:659-677
    DOI: 10.1287/orsc.2016.1051
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1287/orsc.2016.1051
    Download Restriction: no
    File URL: https://libkey.io/10.1287/orsc.2016.1051?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Teppo Felin & Nicolai J. Foss & Koen H. Heimeriks & Tammy L. Madsen, 2012. "Microfoundations of Routines and Capabilities: Individuals, Processes, and Structure," Journal of Management Studies, Wiley Blackwell, vol. 49(8), pages 1351-1374, December.
    2. Paul R. Carlile & Eric S. Rebentisch, 2003. "Into the Black Box: The Knowledge Transformation Cycle," Management Science, INFORMS, vol. 49(9), pages 1180-1195, September.
    3. Paul R. Carlile, 2004. "Transferring, Translating, and Transforming: An Integrative Framework for Managing Knowledge Across Boundaries," Organization Science, INFORMS, vol. 15(5), pages 555-568, October.
    4. Brian T. Pentland & Martha S. Feldman & Markus C. Becker & Peng Liu, 2012. "Dynamics of Organizational Routines: A Generative Model," Journal of Management Studies, Wiley Blackwell, vol. 49(8), pages 1484-1508, December.
    5. Martha S. Feldman & Wanda J. Orlikowski, 2011. "Theorizing Practice and Practicing Theory," Organization Science, INFORMS, vol. 22(5), pages 1240-1253, October.
    6. Jennifer A. Howard-Grenville, 2005. "The Persistence of Flexible Organizational Routines: The Role of Agency and Organizational Context," Organization Science, INFORMS, vol. 16(6), pages 618-636, December.
    7. Paul R. Carlile, 2002. "A Pragmatic View of Knowledge and Boundaries: Boundary Objects in New Product Development," Organization Science, INFORMS, vol. 13(4), pages 442-455, August.
    8. Massimo Warglien & Alessandro Narduzzo & Elena Rocco, 1997. "Talking about routines in the field: the emergence of organizational capabiliies in a new cellular phone network company," CEEL Working Papers 9706, Cognitive and Experimental Economics Laboratory, Department of Economics, University of Trento, Italia.
    9. Alexandra Michel, 2014. "The Mutual Constitution of Persons and Organizations: An Ontological Perspective on Organizational Change," Organization Science, INFORMS, vol. 25(4), pages 1082-1110, August.
    10. Martha S. Feldman, 2003. "A performative perspective on stability and change in organizational routines," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 12(4), pages 727-752, August.
    11. Martha S. Feldman & Anat Rafaeli, 2002. "Organizational Routines as Sources of Connections and Understandings," Journal of Management Studies, Wiley Blackwell, vol. 39(3), pages 309-331, May.
    12. Scott F. Turner & Michael J. Fern, 2012. "Examining the Stability and Variability of Routine Performances: The Effects of Experience and Context Change," Journal of Management Studies, Wiley Blackwell, vol. 49(8), pages 1407-1434, December.
    13. Brian T. Pentland, 2003. "Conceptualizing and Measuring Variety in the Execution of Organizational Work Processes," Management Science, INFORMS, vol. 49(7), pages 857-870, July.
    14. Pentland, Brian T., 2011. "The foundation is solid, if you know where to look: comment on Felin and Foss," Journal of Institutional Economics, Cambridge University Press, vol. 7(2), pages 279-293, June.
    15. Sidney G. Winter, 2003. "Understanding dynamic capabilities," Strategic Management Journal, Wiley Blackwell, vol. 24(10), pages 991-995, October.
    16. James G. March, 1991. "Exploration and Exploitation in Organizational Learning," Organization Science, INFORMS, vol. 2(1), pages 71-87, February.
    17. Hilary Bradbury & Benyamin M. Bergmann Lichtenstein, 2000. "Relationality in Organizational Research: Exploring The Space Between," Organization Science, INFORMS, vol. 11(5), pages 551-564, October.
    18. Stene, Edwin O., 1940. "An Approach to a Science of Administration," American Political Science Review, Cambridge University Press, vol. 34(6), pages 1124-1137, December.
    19. Paul S. Adler & Barbara Goldoftas & David I. Levine, 1999. "Flexibility Versus Efficiency? A Case Study of Model Changeovers in the Toyota Production System," Organization Science, INFORMS, vol. 10(1), pages 43-68, February.
    20. Beth A. Bechky, 2006. "Gaffers, Gofers, and Grips: Role-Based Coordination in Temporary Organizations," Organization Science, INFORMS, vol. 17(1), pages 3-21, February.
    21. Jeremy P. Birnholtz & Michael D. Cohen & Susannah V. Hoch, 2007. "Organizational Character: On the Regeneration of Camp Poplar Grove," Organization Science, INFORMS, vol. 18(2), pages 315-332, April.
    22. Scott F. Turner & Violina Rindova, 2012. "A Balancing Act: How Organizations Pursue Consistency in Routine Functioning in the Face of Ongoing Change," Organization Science, INFORMS, vol. 23(1), pages 24-46, February.
    23. Andrew M. Pettigrew, 1990. "Longitudinal Field Research on Change: Theory and Practice," Organization Science, INFORMS, vol. 1(3), pages 267-292, August.
    24. Michael D. Cohen & Paul Bacdayan, 1994. "Organizational Routines Are Stored as Procedural Memory: Evidence from a Laboratory Study," Organization Science, INFORMS, vol. 5(4), pages 554-568, November.
    25. Mark J. Zbaracki & Mark Bergen, 2010. "When Truces Collapse: A Longitudinal Study of Price-Adjustment Routines," Organization Science, INFORMS, vol. 21(5), pages 955-972, October.
    26. Brian T. Pentland & Thorvald Hærem & Derek Hillison, 2011. "The (N)Ever-Changing World: Stability and Change in Organizational Routines," Organization Science, INFORMS, vol. 22(6), pages 1369-1383, December.
    27. Martha S. Feldman, 2000. "Organizational Routines as a Source of Continuous Change," Organization Science, INFORMS, vol. 11(6), pages 611-629, December.
    28. Brian T. Pentland & Martha S. Feldman, 2005. "Organizational routines as a unit of analysis," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 14(5), pages 793-815, October.
    29. Carlo Salvato, 2009. "Capabilities Unveiled: The Role of Ordinary Activities in the Evolution of Product Development Processes," Organization Science, INFORMS, vol. 20(2), pages 384-409, April.
    30. Stephen R. Barley & Gideon Kunda, 2001. "Bringing Work Back In," Organization Science, INFORMS, vol. 12(1), pages 76-95, February.
    31. Poole, Marshall Scott & Van de Ven, Andrew H. & Dooley, Kevin & Holmes, Michael E., 2000. "Organizational Change and Innovation Processes: Theory and Methods for Research," OUP Catalogue, Oxford University Press, number 9780195131987.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Daniela Andreini & Cristina Bettinelli & Nicolai J. Foss & Marco Mismetti, 2022. "Business model innovation: a review of the process-based literature," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 26(4), pages 1089-1121, December.
    2. Niki A. den Nieuwenboer & João Vieira da Cunha & Linda Klebe Treviño, 2017. "Middle Managers and Corruptive Routine Translation: The Social Production of Deceptive Performance," Organization Science, INFORMS, vol. 28(5), pages 781-803, October.
    3. Haselsteiner, Julia, 2022. "Unraveling the Process of Knowledge Integration in Agile Product Development Teams," Junior Management Science (JUMS), Junior Management Science e. V., vol. 7(2), pages 354-389.
    4. Seyb, Stella K. & Shepherd, Dean A. & Williams, Trenton A., 2019. "Exoskeletons, entrepreneurs, and communities: A model of co-constructing a potential opportunity," Journal of Business Venturing, Elsevier, vol. 34(6).
    5. Nathalie Lazaric, 2021. "Cognition and Routine Dynamics," Post-Print halshs-03402421, HAL.
    6. Pathak, Seemantini & Chiu, Shih-Chi (Sana), 2020. "Firm-advisor ties and financial performance in the context of corporate divestiture," Journal of Business Research, Elsevier, vol. 121(C), pages 315-328.
    7. Martha S. Feldman & Brian T. Pentland & Luciana D’Adderio & Nathalie Lazaric, 2016. "Beyond Routines as Things: Introduction to the Special Issue on Routine Dynamics," Organization Science, INFORMS, vol. 27(3), pages 505-513, June.
    8. Mario Le Glatin & Pascal Le Masson & Benoit Weil, 2016. "Measuring the generative power of an organisational routine with design theories: the case of design thinking in a large firm," Post-Print hal-01367471, HAL.
    9. Katherine C. Kellogg & Jenna E. Myers & Lindsay Gainer & Sara J. Singer, 2021. "Moving Violations: Pairing an Illegitimate Learning Hierarchy with Trainee Status Mobility for Acquiring New Skills When Traditional Expertise Erodes," Organization Science, INFORMS, vol. 32(1), pages 181-209, January.
    10. Sunday Bolade, 2024. "Towards a Measurable Substance of Organizational Knowledge," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(1), pages 751-770, March.
    11. Haridimos Tsoukas, 2017. "Don't Simplify, Complexify: From Disjunctive to Conjunctive Theorizing in Organization and Management Studies," Journal of Management Studies, Wiley Blackwell, vol. 54(2), pages 132-153, March.
    12. Anja Danner-Schröder, 2021. "Without actors, there is no action: How interpersonal interactions help to explain routine dynamics," Review of Managerial Science, Springer, vol. 15(7), pages 1913-1936, October.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Luciana D’Adderio, 2014. "The Replication Dilemma Unravelled: How Organizations Enact Multiple Goals in Routine Transfer," Organization Science, INFORMS, vol. 25(5), pages 1325-1350, October.
    2. Paul Spee & Paula Jarzabkowski & Michael Smets, 2016. "The Influence of Routine Interdependence and Skillful Accomplishment on the Coordination of Standardizing and Customizing," Organization Science, INFORMS, vol. 27(3), pages 759-781, June.
    3. Martha S. Feldman & Brian T. Pentland & Luciana D’Adderio & Nathalie Lazaric, 2016. "Beyond Routines as Things: Introduction to the Special Issue on Routine Dynamics," Organization Science, INFORMS, vol. 27(3), pages 505-513, June.
    4. Waldemar Kremser & Georg Schreyögg, 2016. "The Dynamics of Interrelated Routines: Introducing the Cluster Level," Organization Science, INFORMS, vol. 27(3), pages 698-721, June.
    5. Scott F. Turner & Violina Rindova, 2012. "A Balancing Act: How Organizations Pursue Consistency in Routine Functioning in the Face of Ongoing Change," Organization Science, INFORMS, vol. 23(1), pages 24-46, February.
    6. Anja Danner-Schröder & Daniel Geiger, 2016. "Unravelling the Motor of Patterning Work: Toward an Understanding of the Microlevel Dynamics of Standardization and Flexibility," Organization Science, INFORMS, vol. 27(3), pages 633-658, June.
    7. Kathrin Sele & Simon Grand, 2016. "Unpacking the Dynamics of Ecologies of Routines: Mediators and Their Generative Effects in Routine Interactions," Organization Science, INFORMS, vol. 27(3), pages 722-738, June.
    8. Martha S. Feldman & Wanda J. Orlikowski, 2011. "Theorizing Practice and Practicing Theory," Organization Science, INFORMS, vol. 22(5), pages 1240-1253, October.
    9. Giada Baldessarelli & Nathalie Lazaric & Michele Pezzoni, 2022. "Organizational routines: Evolution in the research landscape of two core communities," Post-Print halshs-03718851, HAL.
    10. Scott Sonenshein, 2016. "Routines and Creativity: From Dualism to Duality," Organization Science, INFORMS, vol. 27(3), pages 739-758, June.
    11. Davies, Andrew & Frederiksen, Lars & Cacciatori, Eugenia & Hartmann, Andreas, 2018. "The long and winding road: Routine creation and replication in multi-site organizations," Research Policy, Elsevier, vol. 47(8), pages 1403-1417.
    12. Jeremy Aroles & Christine McLean, 2016. "Rethinking Stability and Change in the Study of Organizational Routines: Difference and Repetition in a Newspaper-Printing Factory," Organization Science, INFORMS, vol. 27(3), pages 535-550, June.
    13. Katharina Dittrich & Stéphane Guérard & David Seidl, 2016. "Talking About Routines: The Role of Reflective Talk in Routine Change," Organization Science, INFORMS, vol. 27(3), pages 678-697, June.
    14. Dehua Gao & Aliakbar Akbaritabar, 2022. "Using agent-based modeling in routine dynamics research: a quantitative and content analysis of literature," Review of Managerial Science, Springer, vol. 16(2), pages 521-550, February.
    15. Giada Baldessarelli & Nathalie Lazaric & Michele Pezzoni, 2022. "Organizational routines: Evolution in the research landscape of two core communities," Journal of Evolutionary Economics, Springer, vol. 32(4), pages 1119-1154, September.
    16. Aura Parmentier-Cajaiba & Nathalie Lazaric & Giovany Cajaiba-Santana, 2021. "The effortful process of routines emergence: the interplay of entrepreneurial actions and artefacts," Journal of Evolutionary Economics, Springer, vol. 31(1), pages 33-63, January.
    17. Guo, Jingjing & Guo, Bin & Zhou, Jianghua & Wu, Xiaobo, 2020. "How does the ambidexterity of technological learning routine affect firm innovation performance within industrial clusters? The moderating effects of knowledge attributes," Technological Forecasting and Social Change, Elsevier, vol. 155(C).
    18. Neil M Kay, 2018. "We need to talk: opposing narratives and conflicting perspectives in the conversation on routines," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 27(6), pages 943-956.
    19. Sangyoon Yi & Thorbjørn Knudsen & Markus C. Becker, 2016. "Inertia in Routines: A Hidden Source of Organizational Variation," Organization Science, INFORMS, vol. 27(3), pages 782-800, June.
    20. Gilstrap, J. Bruce & Hart, Timothy A., 2020. "How employee behaviors effect organizational change and stability," Journal of Business Research, Elsevier, vol. 109(C), pages 120-131.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:ororsc:v:27:y:2016:i:3:p:659-677. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.