Online Review Solicitations Reduce Extremity Bias in Online Review Distributions and Increase Their Representativeness
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Abstract
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DOI: 10.1287/mnsc.2020.3758
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References listed on IDEAS
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Cited by:
- Krügel, Jan Philipp & Paetzel, Fabian, 2024. "The impact of fraud on reputation systems," Games and Economic Behavior, Elsevier, vol. 144(C), pages 329-354.
- Kübler, Raoul V. & Lobschat, Lara & Welke, Lina & van der Meij, Hugo, 2024. "The effect of review images on review helpfulness: A contingency approach," Journal of Retailing, Elsevier, vol. 100(1), pages 5-23.
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Keywords
online review solicitations; reporting biases; representative reviews; extremity bias; social influence; conformity; online reviews; online word-of-mouth; third-party review platforms; TripAdvisor;All these keywords.
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