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Dynamic Routing and Operational Controls in Workflow Management Systems

Author

Listed:
  • Akhil Kumar

    (College of Business, Campus Box 419, University of Colorado, Boulder, Colorado 80309-0419)

  • J. Leon Zhao

    (School of Business and Management, The Hong Kong University of Science and Technology, Clear Water Bay, Kowloon, Hong Kong)

Abstract

Businesses around the world are paying more attention to process management and process automation to improve organizational efficiency and effectiveness. In this paper, we describe a general framework for implementing dynamic routing and operational control mechanisms in Workflow Management Systems (WMSs). The framework consists of three techniques: workflow control tables, sequence constraints, and event-based workflow management rules. Our approach offers several unique features that are missing in commercial workflow management systems: (1) it provides more flexibility in process modeling and control; (2) it permits rework on an ad hoc basis; (3) it handles exceptions to routing and operational controls; and (4) it exploits parallelism to increase system throughput and response time. Finally, the workflow management techniques are applied to the case of consumer loan management and compared with other approaches based on static routing.

Suggested Citation

  • Akhil Kumar & J. Leon Zhao, 1999. "Dynamic Routing and Operational Controls in Workflow Management Systems," Management Science, INFORMS, vol. 45(2), pages 253-272, February.
    • Handle: RePEc:inm:ormnsc:v:45:y:1999:i:2:p:253-272
    DOI: 10.1287/mnsc.45.2.253
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    References listed on IDEAS

    as
    1. Lawrence O. Levine & Steven S. Aurand, 1994. "Evaluating Automated Work-Flow Systems for Administrative Processes," Interfaces, INFORMS, vol. 24(5), pages 141-151, October.
    2. Richard L. Daniels & Joseph B. Mazzola, 1994. "Flow Shop Scheduling with Resource Flexibility," Operations Research, INFORMS, vol. 42(3), pages 504-522, June.
    3. Arie Segev & J. Leon Zhao, 1994. "Rule Management in Expert Database Systems," Management Science, INFORMS, vol. 40(6), pages 685-707, June.
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    Citations

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    Cited by:

    1. Amit V. Deokar & Omar F. El-Gayar, 2011. "Decision-enabled dynamic process management for networked enterprises," Information Systems Frontiers, Springer, vol. 13(5), pages 655-668, November.
    2. Noyan Ilk & J. Leon Zhao & Paulo Goes & Paul Hofmann, 2011. "Semantic enrichment process: An approach to software component reuse in modernizing enterprise systems," Information Systems Frontiers, Springer, vol. 13(3), pages 359-370, July.
    3. Amit Basu & Robert W. Blanning, 2003. "Synthesis and Decomposition of Processes in Organizations," Information Systems Research, INFORMS, vol. 14(4), pages 337-355, December.
    4. Sagnika Sen & T. S. Raghu, 2013. "Interdependencies in IT Infrastructure Services: Analyzing Service Processes for Optimal Incentive Design," Information Systems Research, INFORMS, vol. 24(3), pages 822-841, September.
    5. T. S. Raghu & B. Jayaraman & H. R. Rao, 2004. "Toward an Integration of Agent- and Activity-Centric Approaches in Organizational Process Modeling: Incorporating Incentive Mechanisms," Information Systems Research, INFORMS, vol. 15(4), pages 316-335, December.
    6. Papamichail, K. N. & Robertson, I., 2005. "Integrating decision making and regulation in the management control process," Omega, Elsevier, vol. 33(4), pages 319-332, August.
    7. Amit Basu & Akhil Kumar, 2002. "Research Commentary: Workflow Management Issues in e-Business," Information Systems Research, INFORMS, vol. 13(1), pages 1-14, March.
    8. Haluk Demirkan & Sagnika Sen & Michael Goul & Jason Nichols, 2012. "Ensuring reliability in B2B services: Fault tolerant inter-organizational workflows," Information Systems Frontiers, Springer, vol. 14(3), pages 765-788, July.
    9. Sherry X. Sun & J. Leon Zhao & Jay F. Nunamaker & Olivia R. Liu Sheng, 2006. "Formulating the Data-Flow Perspective for Business Process Management," Information Systems Research, INFORMS, vol. 17(4), pages 374-391, December.

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