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A generic model for simulating office process flows

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  • Davies, M.N.

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  • Davies, M.N., 1997. "A generic model for simulating office process flows," European Journal of Operational Research, Elsevier, vol. 99(2), pages 267-277, June.
  • Handle: RePEc:eee:ejores:v:99:y:1997:i:2:p:267-277
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    References listed on IDEAS

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    1. Lawrence O. Levine & Steven S. Aurand, 1994. "Evaluating Automated Work-Flow Systems for Administrative Processes," Interfaces, INFORMS, vol. 24(5), pages 141-151, October.
    2. Ketcham, MG, 1991. "Simulating operations in financial service systems," Omega, Elsevier, vol. 19(1), pages 17-30.
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    Cited by:

    1. Melao, Nuno & Pidd, Michael, 2006. "Using component technology to develop a simulation library for business process modelling," European Journal of Operational Research, Elsevier, vol. 172(1), pages 163-178, July.
    2. Cem Ozturk, O. & Karabatı, Selçuk, 2017. "A decision support framework for evaluating revenue performance in sequential purchase contexts," European Journal of Operational Research, Elsevier, vol. 263(3), pages 922-934.
    3. Volkner, Peer & Werners, Brigitte, 2000. "A decision support system for business process planning," European Journal of Operational Research, Elsevier, vol. 125(3), pages 633-647, September.
    4. Strang, Kenneth David, 2012. "Importance of verifying queue model assumptions before planning with simulation software," European Journal of Operational Research, Elsevier, vol. 218(2), pages 493-504.

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    1. Volkner, Peer & Werners, Brigitte, 2000. "A decision support system for business process planning," European Journal of Operational Research, Elsevier, vol. 125(3), pages 633-647, September.
    2. Akhil Kumar & J. Leon Zhao, 1999. "Dynamic Routing and Operational Controls in Workflow Management Systems," Management Science, INFORMS, vol. 45(2), pages 253-272, February.

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