IDEAS home Printed from https://ideas.repec.org/a/inm/orisre/v14y2003i2p170-188.html
   My bibliography  Save this article

The Impact of Experience and Time on the Use of Data Quality Information in Decision Making

Author

Listed:
  • Craig W. Fisher

    (Information Systems, Marist College, Poughkeepsie, New York 12601)

  • InduShobha Chengalur-Smith

    (Management Science and Information Systems, SUNY, University at Albany, Albany, New York 12222)

  • Donald P. Ballou

    (Management Science and Information Systems, SUNY, University at Albany, Albany, New York 12222)

Abstract

Data Quality Information (DQI) is metadata that can be included with data to provide the user with information regarding the quality of that data. As users are increasingly removed from any personal experience with data, knowledge that would be beneficial in judging the appropriateness of the data for the decision to be made has been lost. Data tags could provide this missing information. However, it would be expensive in general to generate and maintain such information. Doing so would be worthwhile only if DQI is used and affects the decision made.This work focuses on how the experience of the decision maker and the available processing time influence the use of DQI in decision making. It also explores other potential issues regarding use of DQI, such as task complexity and demographic characteristics. Our results indicate increasing use of DQI when experience levels progress through the stages from novice to professional. The overall conclusion is that DQI should be made available to managers without domain-specific experience. From this it would follow that DQI should be incorporated into data warehouses used on an ad hoc basis by managers.

Suggested Citation

  • Craig W. Fisher & InduShobha Chengalur-Smith & Donald P. Ballou, 2003. "The Impact of Experience and Time on the Use of Data Quality Information in Decision Making," Information Systems Research, INFORMS, vol. 14(2), pages 170-188, June.
    • Handle: RePEc:inm:orisre:v:14:y:2003:i:2:p:170-188
    DOI: 10.1287/isre.14.2.170.16017
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1287/isre.14.2.170.16017
    Download Restriction: no
    File URL: https://libkey.io/10.1287/isre.14.2.170.16017?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Paese, Paul W. & Sniezek, Janet A., 1991. "Influences on the appropriateness of confidence in judgment: Practice, effort, information, and decision-making," Organizational Behavior and Human Decision Processes, Elsevier, vol. 48(1), pages 100-130, February.
    2. Jane M. Mackay & Joyce J. Elam, 1992. "A Comparative Study of How Experts and Novices Use a Decision Aid to Solve Problems in Complex Knowledge Domains," Information Systems Research, INFORMS, vol. 3(2), pages 150-172, June.
    3. Dukerich, Janet M. & Nichols, Mary Lippitt, 1991. "Causal information search in managerial decision making," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(1), pages 106-122, October.
    4. Robert D. Austin, 2001. "The Effects of Time Pressure on Quality in Software Development: An Agency Model," Information Systems Research, INFORMS, vol. 12(2), pages 195-207, June.
    5. Gerrit H. van Bruggen & Ale Smidts & Berend Wierenga, 1998. "Improving Decision Making by Means of a Marketing Decision Support System," Management Science, INFORMS, vol. 44(5), pages 645-658, May.
    6. Sanbonmatsu, David M. & Kardes, Frank R. & Herr, Paul M., 1992. "The role of prior knowledge and missing information in multiattribute evaluation," Organizational Behavior and Human Decision Processes, Elsevier, vol. 51(1), pages 76-91, February.
    7. Gilliland, Stephen W. & Wood, Lisa & Schmitt, Neal, 1994. "The Effects of Alternative Labels on Decision Behavior: The Case of Corporate Site Selection Decisions," Organizational Behavior and Human Decision Processes, Elsevier, vol. 58(3), pages 406-427, June.
    8. Ritu Agarwal & V. Sambamurthy & Ralph M. Stair, 2000. "Research Report: The Evolving Relationship Between General and Specific Computer Self-Efficacy—An Empirical Assessment," Information Systems Research, INFORMS, vol. 11(4), pages 418-430, December.
    9. Donald P. Ballou & Harold L. Pazer, 1995. "Designing Information Systems to Optimize the Accuracy-Timeliness Tradeoff," Information Systems Research, INFORMS, vol. 6(1), pages 51-72, March.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Jörg Mayer & Robert Winter & Thomas Mohr, 2012. "Situational Management Support Systems," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 4(6), pages 331-345, December.
    2. Janvrin, Diane & Mascha, Maureen Francis, 2014. "The financial close process: Implications for future research," International Journal of Accounting Information Systems, Elsevier, vol. 15(4), pages 381-399.
    3. Hazen, Benjamin T. & Weigel, Fred K. & Ezell, Jeremy D. & Boehmke, Bradley C. & Bradley, Randy V., 2017. "Toward understanding outcomes associated with data quality improvement," International Journal of Production Economics, Elsevier, vol. 193(C), pages 737-747.
    4. Amir Parssian & Sumit Sarkar & Varghese S. Jacob, 2009. "Impact of the Union and Difference Operations on the Quality of Information Products," Information Systems Research, INFORMS, vol. 20(1), pages 99-120, March.
    5. Marco Haid & Sabine Graschitz & Peter Heimerl, 2019. "Error Reports in the Light of Error Management Climate, Task Complexity and Personnel Composition," International Journal of Business and Economic Sciences Applied Research (IJBESAR), Democritus University of Thrace (DUTH), Kavala Campus, Greece, vol. 12(3), pages 14-23, December.
    6. Ahmad Nasser Abuzaid & Noor Al-Ma’aitah & Yazan Emnawer Al-Haraisa & Khalaf Ibrahim Al-Tarawneh, 2019. "Examining the Impact of Transformational Leadership on the Strategic Decisions Effectiveness of Jordanian Microfinance Companies," International Review of Management and Marketing, Econjournals, vol. 9(2), pages 76-83.
    7. Pigola, Angélica & Da Costa, Priscila Rezende & Ferasso, Marcos & Cavalcanti da Silva, Luís Fabio, 2024. "Enhancing cybersecurity capability investments: Evidence from an experiment," Technology in Society, Elsevier, vol. 76(C).
    8. Dominikus Kleindienst, 2017. "The data quality improvement plan: deciding on choice and sequence of data quality improvements," Electronic Markets, Springer;IIM University of St. Gallen, vol. 27(4), pages 387-398, November.
    9. Ann-Frances Cameron & Jane Webster, 2013. "Multicommunicating: Juggling Multiple Conversations in the Workplace," Information Systems Research, INFORMS, vol. 24(2), pages 352-371, June.
    10. Jingran Wang & Yi Liu & Peigong Li & Zhenxing Lin & Stavros Sindakis & Sakshi Aggarwal, 2024. "Overview of Data Quality: Examining the Dimensions, Antecedents, and Impacts of Data Quality," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(1), pages 1159-1178, March.
    11. Ágnes Szukits & Péter Móricz, 2024. "Towards data-driven decision making: the role of analytical culture and centralization efforts," Review of Managerial Science, Springer, vol. 18(10), pages 2849-2887, October.
    12. Jeremiah Mwendwa Mumo (Bsc. HRIM), 2023. "Use of Routine Health Information among Health Management Teams in Makueni County, Kenya," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 10(8), pages 73-109, August.
    13. Dunk, Alan S., 2007. "Innovation budget pressure, quality of IS information, and departmental performance," The British Accounting Review, Elsevier, vol. 39(2), pages 115-124.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Clayton Arlen Looney & Andrew M. Hardin, 2009. "Decision Support for Retirement Portfolio Management: Overcoming Myopic Loss Aversion via Technology Design," Management Science, INFORMS, vol. 55(10), pages 1688-1703, October.
    2. Althuizen, N.A.P. & Wierenga, B., 2003. "The Effectiveness of Case-Based Reasoning: An Application in Sales Promotions," ERIM Report Series Research in Management ERS-2003-053-MKT, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    3. Pigola, Angélica & Da Costa, Priscila Rezende & Ferasso, Marcos & Cavalcanti da Silva, Luís Fabio, 2024. "Enhancing cybersecurity capability investments: Evidence from an experiment," Technology in Society, Elsevier, vol. 76(C).
    4. Yongping Bao & Ludwig Danwitz & Fabian Dvorak & Sebastian Fehrler & Lars Hornuf & Hsuan Yu Lin & Bettina von Helversen, 2022. "Similarity and Consistency in Algorithm-Guided Exploration," CESifo Working Paper Series 10188, CESifo.
    5. Mäntymäki, Matti & Salo, Jari, 2013. "Purchasing behavior in social virtual worlds: An examination of Habbo Hotel," International Journal of Information Management, Elsevier, vol. 33(2), pages 282-290.
    6. Mahmud, Hasan & Islam, A.K.M. Najmul & Ahmed, Syed Ishtiaque & Smolander, Kari, 2022. "What influences algorithmic decision-making? A systematic literature review on algorithm aversion," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    7. Jeeyeon Jeong & Yaeri Kim & Taewoo Roh, 2021. "Do Consumers Care About Aesthetics and Compatibility? The Intention to Use Wearable Devices in Health Care," SAGE Open, , vol. 11(3), pages 21582440211, August.
    8. Benedikt Berger & Martin Adam & Alexander Rühr & Alexander Benlian, 2021. "Watch Me Improve—Algorithm Aversion and Demonstrating the Ability to Learn," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(1), pages 55-68, February.
    9. Meng Tao & Muhammad Zahid Nawaz & Shahid Nawaz & Asad Hassan Butt & Hassan Ahmad, 2018. "Users’ acceptance of innovative mobile hotel booking trends: UK vs. PRC," Information Technology & Tourism, Springer, vol. 20(1), pages 9-36, December.
    10. Chua Chang Jin & Lim Chee Seong & Aye Aye Khin, 2019. "Factors Affecting the Consumer Acceptance towards Fintech Products and Services in Malaysia," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 9(1), pages 59-65, January.
    11. Purity Mwendwa, 2018. "What encourages community health workers to use mobile technologies for health interventions? Emerging lessons from rural Rwanda," Development Policy Review, Overseas Development Institute, vol. 36(1), pages 111-129, January.
    12. Aini Farmania & Riska Dwinda Elsyah & Ananda Fortunisa, 2022. "The Phenomenon of Technostress during the COVID-19 Pandemic Due to Work from Home in Indonesia," Sustainability, MDPI, vol. 14(14), pages 1-21, July.
    13. Davies, Antony & Cline, Thomas W., 2005. "A consumer behavior approach to modeling monopolistic competition," Journal of Economic Psychology, Elsevier, vol. 26(6), pages 797-826, December.
    14. Nordin, Fredrik & Ravald, Annika, 2023. "The making of marketing decisions in modern marketing environments," Journal of Business Research, Elsevier, vol. 162(C).
    15. Ozturk, Ahmet Bulent & Bilgihan, Anil & Nusair, Khaldoon & Okumus, Fevzi, 2016. "What keeps the mobile hotel booking users loyal? Investigating the roles of self-efficacy, compatibility, perceived ease of use, and perceived convenience," International Journal of Information Management, Elsevier, vol. 36(6), pages 1350-1359.
    16. Kuhberger, Anton & Komunska, Dagmara & Perner, Josef, 2001. "The Disjunction Effect: Does It Exist for Two-Step Gambles?," Organizational Behavior and Human Decision Processes, Elsevier, vol. 85(2), pages 250-264, July.
    17. Bonaccio, Silvia & Dalal, Reeshad S., 2006. "Advice taking and decision-making: An integrative literature review, and implications for the organizational sciences," Organizational Behavior and Human Decision Processes, Elsevier, vol. 101(2), pages 127-151, November.
    18. Kevin Bauer & Andrej Gill, 2024. "Mirror, Mirror on the Wall: Algorithmic Assessments, Transparency, and Self-Fulfilling Prophecies," Information Systems Research, INFORMS, vol. 35(1), pages 226-248, March.
    19. Juha-Miikka Nurmilaakso, 2014. "Coordination costs and ICT investments: an economic analysis," Netnomics, Springer, vol. 15(2), pages 57-67, September.
    20. Xiao, Yu & Lu, Louis Y.Y. & Liu, John S. & Zhou, Zhili, 2014. "Knowledge diffusion path analysis of data quality literature: A main path analysis," Journal of Informetrics, Elsevier, vol. 8(3), pages 594-605.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:orisre:v:14:y:2003:i:2:p:170-188. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.