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Service Design as a Catalyst for Patient-Centered eHealth Innovation: An Architectural Design Framework for Cloud-Based Maternal Health Information Service in Underserved Setting

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  • Danny Ronald Nyatuka

    (Cape Peninsula University of Technology, South Africa & Strathmore University, Kenya)

  • Retha De La Harpe

    (Cape Peninsula University of Technology, South Africa)

Abstract

Today's healthcare industry is confronted with a myriad of challenges amidst emerging trends and opportunities which trigger a paradigm shift in healthcare design from stand-alone products to holistic services. These three dimensions are critical in assessing and managing healthcare, particularly in underserved settings. This study aims to maximize opportunities presented by both design and information and communication technologies to enhance the implementation of integrated people-centered health services. It is a qualitative study conducted across six government health facilities within Nairobi slums in Kenya as a case study of maternal health information services. Co-design-oriented service design research strategy is employed while a representative sample of (n=47) participants is drawn from different stakeholders in the public health sector. An architectural design framework for cloud-based patient-centered health information service is designed to support maternal care in underserved settings. A prototype service (AfyaTab app) is developed as a proof-of-concept of the proposed design solution.

Suggested Citation

  • Danny Ronald Nyatuka & Retha De La Harpe, 2021. "Service Design as a Catalyst for Patient-Centered eHealth Innovation: An Architectural Design Framework for Cloud-Based Maternal Health Information Service in Underserved Setting," International Journal of Information System Modeling and Design (IJISMD), IGI Global, vol. 12(3), pages 62-85, July.
    • Handle: RePEc:igg:jismd0:v:12:y:2021:i:3:p:62-85
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    References listed on IDEAS

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    1. Government of India, 2017. "National Health Policy 2017," Working Papers id:11664, eSocialSciences.
    2. Narcyz Roztocki & H. Roland Weistroffer, 2016. "Conceptualizing and Researching the Adoption of ICT and the Impact on Socioeconomic Development," Information Technology for Development, Taylor & Francis Journals, vol. 22(4), pages 541-549, October.
    3. Hackett, Kristy M. & Kazemi, Mina & Sellen, Daniel W., 2018. "Keeping secrets in the cloud: Mobile phones, data security and privacy within the context of pregnancy and childbirth in Tanzania," Social Science & Medicine, Elsevier, vol. 211(C), pages 190-197.
    4. United Nations, 2016. "The Sustainable Development Goals 2016," Working Papers id:11456, eSocialSciences.
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