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ChatGPT and Health Communication: A Systematic Literature Review

Author

Listed:
  • Min Li

    (University of Sheffield, UK)

  • Amily W. Guenier

    (Independent Researcher, UK)

Abstract

This systematic review aims to provide insight into ChatGPT's application in health communication. The review, based on seven academic databases, employed Boolean operators to connect keywords, refining search results. Selection criteria and quality assessment ensured a comprehensive evaluation. Fourteen articles were included, focusing on the application of ChatGPT in interpersonal health communication. Survey research methods were mostly used, revealing four main application advantages and ten application risks, such as providing inaccurate and incomplete health information. At present, ChatGPT is still not suitable for widespread application in health communication. Diverse linguistic and cultural contexts, interdisciplinary collaboration, real patient experiences, integration of ChatGPT with existing healthcare information systems, and some ethical factors must be considered to ensure ChatGPT effectively empowers health communication.

Suggested Citation

  • Min Li & Amily W. Guenier, 2024. "ChatGPT and Health Communication: A Systematic Literature Review," International Journal of E-Health and Medical Communications (IJEHMC), IGI Global, vol. 15(1), pages 1-26, January.
    • Handle: RePEc:igg:jehmc0:v:15:y:2024:i:1:p:1-26
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJEHMC.349980
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    References listed on IDEAS

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    1. Matthew J Page & Joanne E McKenzie & Patrick M Bossuyt & Isabelle Boutron & Tammy C Hoffmann & Cynthia D Mulrow & Larissa Shamseer & Jennifer M Tetzlaff & Elie A Akl & Sue E Brennan & Roger Chou & Jul, 2021. "The PRISMA 2020 statement: An updated guideline for reporting systematic reviews," PLOS Medicine, Public Library of Science, vol. 18(3), pages 1-15, March.
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