IDEAS home Printed from https://ideas.repec.org/a/ids/ijpqma/v17y2016i1p16-35.html
   My bibliography  Save this article

Why Indian manufacturing SMEs are still reluctant in adopting total quality management

Author

Listed:
  • Jyoti Prakas Majumdar
  • B. Murali Manohar

Abstract

Total quality management (TQM) is an effective concept for improving the organisational performance of the manufacturing industries. Implementing TQM has become an essential business culture and a key survival tool for all manufacturing industries. TQM has been adopted by most of the large manufacturing industries, but small and medium enterprises (SMEs) in manufacturing sector of India are still reluctant to adopt TQM, though SMEs are the backbone of Indian economy. So, understanding the problems/difficulties of Indian manufacturing SMEs in implementing TQM has become very important. After thoroughly reviewing the literature and interviewing the management and quality teams of a number of Indian manufacturing SMEs, the authors identified their weaknesses/difficulties in adopting TQM, arranged them in order of their importance and recommended guidelines to overcome those difficulties, which will definitely contribute to successful implementation of TQM by manufacturing SMEs in India and other developing countries, for improving their organisational performance.

Suggested Citation

  • Jyoti Prakas Majumdar & B. Murali Manohar, 2016. "Why Indian manufacturing SMEs are still reluctant in adopting total quality management," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 17(1), pages 16-35.
    • Handle: RePEc:ids:ijpqma:v:17:y:2016:i:1:p:16-35
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=73273
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Nagarajan Ramesh & A. Ravi, 2013. "TQM tools and techniques in promoting team working culture in the manufacturing organisations," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 12(4), pages 466-479.
    2. Tilak Raj & Rajesh Attri, 2011. "Identification and modelling of barriers in the implementation of TQM," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 8(2), pages 153-179.
    3. Amrendra Kumar Singh & Rakesh L. Shrivastava, 2012. "Total quality management: literature review and an agenda for future research," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 10(3), pages 335-373.
    4. Kanwarpreet Singh & Inderpreet Singh Ahuja, 2012. "Justification of TQM-TPM implementations in manufacturing organisations using analytical hierarchy process: a decision-making approach under uncertainty," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 10(1), pages 69-84.
    5. Ghobadian, A. & Gallear, D. N., 1996. "Total quality management in SMEs," Omega, Elsevier, vol. 24(1), pages 83-106, February.
    6. Jeremy Bellah & Pamela J. Zelbst & Kenneth W. Green Jr., 2013. "Unique TQM practices and logistics performance," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 12(1), pages 61-76.
    7. Shahab Alam Malik & Kanwal Nasim & Muhammad Zahid Iqbal, 2013. "TQM practices in electric fan manufacturing industry of Pakistan," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 12(4), pages 361-378.
    8. Senda Wali & Younes Boujelbene, 2010. "The effect of TQM implementation on firm performance in the Tunisian context," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 5(1), pages 60-74.
    9. Mohamed Haffar & Wafi Al-Karaghouli & Ahmad Ghoneim, 2013. "An analysis of the influence of organisational culture on TQM implementation in an era of global marketing: the case of Syrian manufacturing organisations," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 11(1), pages 96-115.
    10. Mohammad Abdolshah & Saeed Abdolshah, 2011. "Barriers to the successful implementation of TQM in Iranian manufacturing organisations," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 7(3), pages 358-373.
    11. Abbas Al-Refaie & Bassel Hanayneh, 2014. "Influences of TPM, TQM, Six Sigma practices on firms performance in Jordan," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 13(2), pages 219-234.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Luca Sensini & Amit Shan & Maria Vazquez, 2021. "Project Management Tools and Techniques and SME Performance: Empirical Evidence in the Context of Developing Countries," International Journal of Economics and Financial Issues, Econjournals, vol. 11(5), pages 45-51.
    2. H. Mahesh Prabhu & Amit Kumar Srivastava, 2023. "CEO Transformational Leadership, Supply Chain Agility and Firm Performance: A TISM Modeling among SMEs," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 24(1), pages 51-65, March.
    3. Gautam Dutta & Ravinder Kumar & Rahul Sindhwani & Rajesh Kr. Singh, 2021. "Digitalization priorities of quality control processes for SMEs: a conceptual study in perspective of Industry 4.0 adoption," Journal of Intelligent Manufacturing, Springer, vol. 32(6), pages 1679-1698, August.
    4. Sandhya Dixit & Suman Gothwal & Tilak Raj, 2022. "A LAPTOP methodology to evaluate the transition of CMS into FMS: a case study," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 13(1), pages 516-534, February.
    5. Michael Mutingi & Ayon Chakraborty, 2021. "Quality Management Practices in Namibian SMEs: An Empirical Investigation," Global Business Review, International Management Institute, vol. 22(2), pages 381-395, April.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sami Nizar Khasawneh & Adel Odeh AL-Has hem & Waleed Kalf Ali Al- Zoubi, 2012. "Application Of Total Quality Management System (Tqms) And Its Impact On Competition Policy In Industrial Plants: An Empirical Study On Facilities Of Industrial Sector In Jordan," Far East Journal of Psychology and Business, Far East Research Centre, vol. 8(1), pages 1-22, July.
    2. Francesca Gennari, 2023. "The transition towards a circular economy. A framework for SMEs," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 27(4), pages 1423-1457, December.
    3. Amir Latif & Martha Fani Cahyandito & Gemilang Lara Utama, 2023. "Circular Economy Concept at the Micro-Level: A Case Study of Taruna Mukti Farmer Group, Bandung Regency, West Java, Indonesia," Agriculture, MDPI, vol. 13(3), pages 1-14, February.
    4. Álvarez García, José & De la Cruz del Río Rama, María & Vila Alonso, Mercedes & Fraiz Brea, José Antonio, 2014. "Relação de dependência entre os fatores críticos de qualidade e impacto social," RAE - Revista de Administração de Empresas, FGV-EAESP Escola de Administração de Empresas de São Paulo (Brazil), vol. 54(6), November.
    5. Irameet Kaur & Charu Shri & K.M. Mital, 2016. "Modelling Enhancement of Team Emotional Intelligence," Vision, , vol. 20(3), pages 184-198, September.
    6. Sandeep Singh & Jaimal Singh Khamba & Davinder Singh, 2023. "Study of energy-efficient attributes of overall equipment effectiveness in Indian sugar mill industries through analytical hierarchy process (AHP)," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 14(1), pages 374-384, March.
    7. Alofan, Fahad & Chen, Stephen & Tan, Hao, 2020. "National cultural distance, organizational culture, and adaptation of management innovations in foreign subsidiaries: A fuzzy set analysis of TQM implementation in Saudi Arabia," Journal of Business Research, Elsevier, vol. 109(C), pages 184-199.
    8. Rajesh Attri & Sandeep Grover, 2017. "Modelling the quality enabled factors of facility layout design stage of production system life cycle," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 8(1), pages 413-423, January.
    9. Yi-Chan Chung, 2016. "Study on Total Quality Management Activities in Taiwan Tourism Factories," International Journal of Business and Social Research, MIR Center for Socio-Economic Research, vol. 6(8), pages 1-14, August.
    10. Hadid, Wael & Hamdan, Mohammed, 2022. "Firm size and cost system sophistication: The role of firm age," The British Accounting Review, Elsevier, vol. 54(2).
    11. Thomas Zobel, 2007. "The ‘pros’ and ‘cons’ of joint EMS and group certification: a Swedish case study," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 14(3), pages 152-166, July.
    12. D. Perez‐Sanchez & J. R. Barton & D. Bower, 2003. "Implementing environmental management in SMEs," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 10(2), pages 67-77, June.
    13. J Antony & M Kumar & A Labib, 2008. "Gearing Six Sigma into UK manufacturing SMEs: results from a pilot study," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 59(4), pages 482-493, April.
    14. Abdulaziz M. Abdulsaleh, 2016. "Factors Affecting Libyan SMEs’ Selection of Banks as Business Partners," Quarterly Journal of Business Studies, Research Academy of Social Sciences, vol. 2(4), pages 201-210.
    15. Mahmoudi Houcine & Roucham Benziane, 2022. "Towards Spreading The Adoption Of Six Sigma In The Small And Medium-Sized Enterprises Sector," Economics and Management, Faculty of Economics, SOUTH-WEST UNIVERSITY "NEOFIT RILSKI", BLAGOEVGRAD, vol. 19(1), pages 34-51.
    16. Abdulrahman Alsughayir, 2014. "Barriers to TQM Implementation within a Private Medical Services Organizations in Saudi Arabia," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 5(3), pages 117-121, May.
    17. Lars Löfqvist, 2017. "Product Innovation In Small Companies: Managing Resource Scarcity Through Financial Bootstrapping," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 21(02), pages 1-27, February.
    18. Arif Jamal Habib Gokak & Smita Mehendale & Sanjay M. Bhāle, 2023. "Modelling and analysis for higher education shadow institutions in Indian context: an ISM approach," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(4), pages 3425-3451, August.
    19. Taylor, W. A., 1997. "Leadership challenges for smaller organisations: Self-perceptions of TQM implementation," Omega, Elsevier, vol. 25(5), pages 567-579, October.
    20. Colgate, Mark & Lang, Bodo, 2005. "Positive and negative consequences of a relationship manager strategy: New Zealand banks and their small business customers," Journal of Business Research, Elsevier, vol. 58(2), pages 195-204, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpqma:v:17:y:2016:i:1:p:16-35. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=177 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.