Application Of Total Quality Management System (Tqms) And Its Impact On Competition Policy In Industrial Plants: An Empirical Study On Facilities Of Industrial Sector In Jordan

The study aimed to examine the impact of implementation of total quality administrative systems as independent variables on the competitive policies used in Jordanian industrial facilities as dependent variable. The stud y also attempted to identify the realities of total quality management implementation and use in the industrial plants of Jordan, and to identify the competitive policies followed by these facilities. To achieve the objectives of the study, a questionnaire was designed to address the issue of the study by conducting a field study to test the hypotheses. The population of the study consisted of the workers in management and senior employees in industrial facilities that received the ISO 9000 certification from the International Organization for Standardization (ISO). The plants also obtained certification from the Jordanian Q uality Mark and label the supervision of the Jordanian Institution for Standards and Metrology. Questionnaires were disturbed to 121 individuals and 110 replayed which represented a return rate of 90.9%. The study found that there is an interesting finding relating to the industrial facilities under study regarding the va riables of total quality administrative system. The study indicated that the application of the variables of total quality administrative systems by these plants had a positive impact with varying levels and degrees. The highest level of impact was on customers followed by commitment of senior management to quality, continuous improvement, operational variable procedures, and finally the administrative systems which represents the least variable of application.