Positive and negative consequences of a relationship manager strategy: New Zealand banks and their small business customers
Author
Abstract
Suggested Citation
Download full text from publisher
As the access to this document is restricted, you may want to search for a different version of it.
References listed on IDEAS
- Andrea Bonaccorsi, 1992. "On the Relationship Between Firm Size and Export Intensity," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 23(4), pages 605-635, December.
- Ricard, Line & Perrien, Jean, 1999. "Explaining and Evaluating the Implementation of Organizational Relationship Marketing in the Banking Industry: Clients' Perception," Journal of Business Research, Elsevier, vol. 45(2), pages 199-209, June.
- Ghobadian, A. & Gallear, D. N., 1996. "Total quality management in SMEs," Omega, Elsevier, vol. 24(1), pages 83-106, February.
Citations
Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
Cited by:
- Mark Ojeme & Andrew Robson & Nigel Coates, 2016. "Nigerian SMEs: Commitment and loyalty to their banks," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 21(4), pages 325-339, December.
- Eugene Kang & Asghar Zardkoohi & Ramona Paetzold & Donald Fraser, 2013. "Relationship banking and escalating commitments to bad loans," Small Business Economics, Springer, vol. 40(4), pages 899-910, May.
- David Hillier & Allan Hodgson & Peta Stevenson-Clarke & Suntharee Lhaopadchan, 2008. "Accounting Window Dressing and Template Regulation: A Case Study of the Australian Credit Union Industry," Journal of Business Ethics, Springer, vol. 83(3), pages 579-593, December.
- Andrew Robson & Mark Ojeme & Nigel Coates, 2016. "The SMEs’ perspective of trust in a B2B relationship," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 21(2), pages 103-112, June.
- Victoria L. Hodgson & Allan Hodgson, 2008. "Marketing Communication Expenditures and Financial Capital—The Impact of Marketing as an Option," Australian Journal of Management, Australian School of Business, vol. 33(2), pages 333-353, December.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Witold Nowiński & Wanda Nowara, 2011. "Stopień i uwarunkowania internacjonalizacji polskich małych i średnich przedsiębiorstw," Gospodarka Narodowa. The Polish Journal of Economics, Warsaw School of Economics, issue 3, pages 29-45.
- Stolowy, Hervé & Jeanjean, Thomas & Erkens, Michael, 2011.
"The economic consequences of increasing the international visibility of financial reports,"
HEC Research Papers Series
957, HEC Paris.
- Hervé Stolowy & T. Jeanjean & M. Erkens, 2012. "The Economic Consequences of Increasing the International Visibility of Financial Reports," Post-Print hal-00715389, HAL.
- Hervé Stolowy & T. Jeanjean & M. Erkens, 2012. "The Economic Consequences of Increasing the International Visibility of Financial Reports," Post-Print hal-00715390, HAL.
- Ayouz, Mourad K. & Remaud, Herve, 2003. "The Internationalization Determinants Of The Small Agro-Food Firms: Hypotheses And Statistical Tests," International Food and Agribusiness Management Review, International Food and Agribusiness Management Association, vol. 5(2), pages 1-27.
- Minguzzi, Antonio & Passaro, Renato, 2001. "The network of relationships between the economic environment and the entrepreneurial culture in small firms," Journal of Business Venturing, Elsevier, vol. 16(2), pages 181-207, March.
- Sandberg, Susanne & Sui, Sui & Baum, Matthias, 2019. "Effects of prior market experiences and firm-specific resources on developed economy SMEs' export exit from emerging markets: Complementary or compensatory?," Journal of Business Research, Elsevier, vol. 98(C), pages 489-502.
- Tatiana M. C. Monteiro & Maria do Rosário A. Moreira & Paulo S. A. Sousa, 2013. "Relationship between Firm Size and Export Performance: An Exploratory Analysis," Economics and Management Research Projects: An International Journal, Open Access International Journals, vol. 3(1), pages 9-23, December.
- Westhead, Paul & Wright, Mike & Ucbasaran, Deniz, 2001. "The internationalization of new and small firms: A resource-based view," Journal of Business Venturing, Elsevier, vol. 16(4), pages 333-358, July.
- Bürgel, Oliver & Fier, Andreas & Licht, Georg & Murray, Gordon & Nerlinger, Eric A., 1998. "The internationalisation of British and German start-up companies in high-technology industries," ZEW Discussion Papers 98-34, ZEW - Leibniz Centre for European Economic Research.
- Francesca Gennari, 2023. "The transition towards a circular economy. A framework for SMEs," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 27(4), pages 1423-1457, December.
- Coviello, Nicole E. & Jones, Marian V., 2004. "Methodological issues in international entrepreneurship research," Journal of Business Venturing, Elsevier, vol. 19(4), pages 485-508, July.
- Winklhofer, Heidi & Diamantopoulos, Adamantios, 2003. "A model of export sales forecasting behavior and performance: development and testing," International Journal of Forecasting, Elsevier, vol. 19(2), pages 271-285.
- repec:ise:gheswp:wp532014 is not listed on IDEAS
- Gloria Ge & Hugh Wang, 2013. "The impact of network relationships on internationalization process: An empirical study of Chinese private enterprises," Asia Pacific Journal of Management, Springer, vol. 30(4), pages 1169-1189, December.
- Roberto Basile & Anna Giunta & Jeffrey Nugent, 2003.
"Foreign Expansion by Italian Manufacturing Firms in the Nineties: an Ordered Probit Analysis,"
Review of Industrial Organization, Springer;The Industrial Organization Society, vol. 23(1), pages 1-24, August.
- Roberto Basile & Anna Giunta & Jeffrey B. Nugent, 2003. "Foreign Expansion by Italian Manufacturing Firms in the Nineties: an Ordered Probit Analysis," Industrial Organization 0312001, University Library of Munich, Germany.
- Siguaw, Judy A. & Baker, Thomas L. & Simpson, Penny M., 2003. "Preliminary evidence on the composition of relational exchange and its outcomes: the distributor perspective," Journal of Business Research, Elsevier, vol. 56(4), pages 311-322, April.
- Preece, Stephen B. & Miles, Grant & Baetz, Mark C., 1999. "Explaining the international intensity and global diversity of early-stage technology-based firms," Journal of Business Venturing, Elsevier, vol. 14(3), pages 259-281, May.
- Lu, Jiangyong & Xu, Bin & Liu, Xiaohui, 2007. "The Effects of Corporate Governance and Institutional Environments on Export Behaviour: Evidence from Chinese Listed Firms," MPRA Paper 6600, University Library of Munich, Germany.
- Narayanan, K., 1998.
"Technology acquisition, de-regulation and competitiveness: a study of Indian automobile industry,"
Research Policy, Elsevier, vol. 27(2), pages 215-228, June.
- Narayanan, K., 1997. "Technology Acquisition, De-regulation and Competitiveness: A Study of Indian Automobile Industry," UNU-INTECH Discussion Paper Series 1997-03, United Nations University - INTECH.
- Hanh Vu Thi, 2015. "Essays on the Export Performance of Vietnam/Essais sur la Performance à l'Exportation du Vietnam," ULB Institutional Repository 2013/216765, ULB -- Universite Libre de Bruxelles.
- Dendi Ramdani & Arjen Witteloostuijn & Johanna Vanderstraeten & Julie Hermans & Marcus Dejardin, 2019. "The perceived benefits of the European Union standardization. An exploration according to firm size and firm capabilities," International Economics and Economic Policy, Springer, vol. 16(2), pages 379-396, April.
- Liesch, Peter W. & Wilson, Elizabeth J., 2005. "Business-to-business relationship architecture and networks among Australia, New Zealand, and Asian firms: introduction to the special issue," Journal of Business Research, Elsevier, vol. 58(2), pages 168-172, February.
Corrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:58:y:2005:i:2:p:195-204. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.