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The Role Of Information Systems In Enhancing The Performance Of The Pharmacy Council Of Ghana

Author

Listed:
  • Kwabena Obiri-Yeboah
  • Eliezer Ofori Odei-Lartey
  • Kenneth Simmons

Abstract

Information systems present great potential for public institutions in developing countries to reengineer their processes, meet the current global trends and improve performance. This study describes the role of information systems in enhancing the performance of the Pharmacy Council of Ghana. Primary data was collected through semi-structured questionnaires. Questionnaires were administered to two groups; pharmacy operators that have been licensed by the Pharmacy Council and staffs from all the eight offices of the Pharmacy Council of Ghana. Presented in the analyses are the current information systems environment of the Pharmacy Council; the value of information systems as perceived by the Pharmacy Council staff and pharmacy operators; and respondent views on challenges facing the use of information system at the Pharmacy Council. Results from this study suggest that the Pharmacy Council has potential for computerization. Results further suggest that level of experience and exposure to computerization has significant level of influence on perceptions about computerization. Results also suggest major concerns about the availability of dedicated expertise to manage and maintain an information infrastructure at the Pharmacy Council. Results propose that the Pharmacy Council should examine all frequently recurring services and formulate strategies for computerization.

Suggested Citation

  • Kwabena Obiri-Yeboah & Eliezer Ofori Odei-Lartey & Kenneth Simmons, 2015. "The Role Of Information Systems In Enhancing The Performance Of The Pharmacy Council Of Ghana," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 9(2), pages 9-21.
    • Handle: RePEc:ibf:gjbres:v:9:y:2015:i:2:p:9-21
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    References listed on IDEAS

    as
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    3. Vivien Foster & Cecilia Briceno-Garmendia, 2010. "Africa's Infrastructure : A Time for Transformation [Infrastructures africaines]," World Bank Publications - Books, The World Bank Group, number 2692.
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    More about this item

    Keywords

    Pharmacy Operators; Information System; Information and Communication Technology; Client Service; Public Institutions;
    All these keywords.

    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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