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Factors for efficient use of information and communication technologies influencing sustainable position of service enterprises in Slovakia

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  • Dana Benešová

    (University of Economics in Bratislava, Slovakia)

  • Miroslav Hušek

    (University of Economics in Bratislava, Slovakia)

Abstract

The importance of the service sector is constantly increasing. This statement is proved by the development of macroeconomic indicators such as value added and employment in services. However, in the current fast changing market environment it is difficult for service enterprises to succeed in competition. The specific service features significantly influence the production and exchange processes that determine the key sources of production which are namely skilled labor force and the use of ICT. Many authors proved that innovation and ICT together with a skilled workforce and with the necessary digital skills are factors of sustainable competitive advantage and of increasing productivity in services. Implementation of basic ICT into the processes of the enterprise may or may not bring competitive advantage to an enterprise or increase its performance. An intention of this article is to identify the factors which influence an efficiency of established ICT in services, also to quantify their contribution to performance and to the sustainable position of service enterprises in Slovakia.

Suggested Citation

  • Dana Benešová & Miroslav Hušek, 2019. "Factors for efficient use of information and communication technologies influencing sustainable position of service enterprises in Slovakia," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 6(3), pages 1182-1194, March.
    • Handle: RePEc:ssi:jouesi:v:6:y:2019:i:3:p:1182-1194
    DOI: 10.9770/jesi.2019.6.3(9)
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    References listed on IDEAS

    as
    1. G. M.P. Swann, 2009. "The Economics of Innovation," Books, Edward Elgar Publishing, number 13211, March.
    2. Jeremy Greenwood & Boyan Jovanovic, 2001. "Accounting for Growth," NBER Chapters, in: New Developments in Productivity Analysis, pages 179-224, National Bureau of Economic Research, Inc.
    3. Erik Brynjolfsson & Lorin M. Hitt, 2003. "Computing Productivity: Firm-Level Evidence," The Review of Economics and Statistics, MIT Press, vol. 85(4), pages 793-808, November.
    4. Ghani, Ejaz, 2012. "Service with a Smile," World Bank - Economic Premise, The World Bank, issue 96, pages 1-6, November.
    5. Erik Brynjolfsson & Lorin M. Hitt, 2000. "Beyond Computation: Information Technology, Organizational Transformation and Business Performance," Journal of Economic Perspectives, American Economic Association, vol. 14(4), pages 23-48, Fall.
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    More about this item

    Keywords

    service sector; information and communication technologies; sustainable and stable position; factors of effective use of ICT; human capital; business processes;
    All these keywords.

    JEL classification:

    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives
    • L20 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - General

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