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Troubling Job Demands at Work: Examining the Deleterious Impact of Workload and Emotional Demands on Work Engagement

Author

Listed:
  • Umair Ahmed
  • Muzafar Hussain Shah
  • Benazir Ahmed Siddiqui
  • Saeed Abbas Shah
  • Abdul Samad Dahri
  • Muhammad Asif Qureshi

Abstract

The present study attempted to study the impact of job demands including workload and emotional demands on employees` work engagement. The study sampled bank employees from the large six banks in Pakistan. A total of 537 questionnaires were distributed out of which, 385 were received back and 277 were only were further found to be appropriate for final analysis. Structural equation modeling through using Smart PLS 2.0 was deployed which found workload marked a significant negative impact on employees` work engagement. Accordingly, the study also concluded significant negative impact of emotional demands upon employees` work engagement. The study has confirmed the deleterious effects of job demands like workload and emotional demands on employees work wellbeing, resulting in negatively affecting their engagement.

Suggested Citation

  • Umair Ahmed & Muzafar Hussain Shah & Benazir Ahmed Siddiqui & Saeed Abbas Shah & Abdul Samad Dahri & Muhammad Asif Qureshi, 2017. "Troubling Job Demands at Work: Examining the Deleterious Impact of Workload and Emotional Demands on Work Engagement," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(6), pages 96-106, June.
    • Handle: RePEc:hur:ijarbs:v:7:y:2017:i:6:p:96-106
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    References listed on IDEAS

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    1. Umair Ahmed & Abdul Halim Abdul Majid & Md Lazim Mohd Zin, 2016. "Meaningful Work and Work Engagement: A Relationship Demanding Urgent Attention," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 6(8), pages 116-122, August.
    2. Wilmar Schaufeli & Marisa Salanova & Vicente González-romá & Arnold Bakker, 2002. "The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach," Journal of Happiness Studies, Springer, vol. 3(1), pages 71-92, March.
    3. Sarstedt, Marko & Ringle, Christian M. & Smith, Donna & Reams, Russell & Hair, Joseph F., 2014. "Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers," Journal of Family Business Strategy, Elsevier, vol. 5(1), pages 105-115.
    4. Umair Ahmed & Abdul Halim Abdul Majid & Lazim Mohd Zin, 2016. "Construct Validation of 17-item Utrecht University Work Engagement Scale Amongst the White Collar employees of Malaysian Universities," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 6(5), pages 306-312, May.
    5. John Hulland, 1999. "Use of partial least squares (PLS) in strategic management research: a review of four recent studies," Strategic Management Journal, Wiley Blackwell, vol. 20(2), pages 195-204, February.
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    Cited by:

    1. Syed Mir Muhammad Shah & Ramsha Ali & Abdul Samad Dahri & Noor Ahmed Brohi & Zulfiqar Ahmed Maher & Waseem-Ul-Hameed, 2018. "Determinants of Job Satisfaction among Nurses: Evidence from South Asian Perspective," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(5), pages 19-26, May.
    2. Sera Causalita Utami Putri & Iwan Kresna Setiadi & Santoso Iman Mulyono, 2021. "The Effects of Emotional Labour, Job Characteristics and Job Demands on Job Burnout with Counterproductive Behaviour in Hermina Hospital Depok, West Java, Indonesia," International Journal of Human Resource Studies, Macrothink Institute, vol. 11(4), pages 823-823, December.
    3. Benedicte Langseth-Eide & Joar Vittersø, 2021. "Here, There, and Everywhere: Applying Vignettes to Investigate Appraisals of Job Demands," Sustainability, MDPI, vol. 13(21), pages 1-19, October.
    4. Muhammad Asif Qureshi & Karim Bux Shah Syed & Noor Ahmed Brohi & Arjumand Bano Soomro & Tania Mushtaque, 2019. "Impact of Job Clarity on Nurses’ Job Satisfaction: A Moderating Role of Fairness Perception," International Business Research, Canadian Center of Science and Education, vol. 12(4), pages 187-195, April.

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