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The Effects of Emotional Labour, Job Characteristics and Job Demands on Job Burnout with Counterproductive Behaviour in Hermina Hospital Depok, West Java, Indonesia

Author

Listed:
  • Sera Causalita Utami Putri
  • Iwan Kresna Setiadi
  • Santoso Iman Mulyono

Abstract

The quantitative research method is used in this research that aims to determine the effects of emotional labour, job characteristics and job demands on job burnout with counterproductive behaviour. The respondents in this research are nurses with a population of 160. The size of the sample was taken as much as 100 respondents, with a probability sampling method specifically for simple random sampling. The questionnaire was used for data collection. The analysis technique used in this research is the analysis PLS (Partial Least Square) method. The results of this study indicate that (1) emotional labour has an effect on job burnout with a path coefficient of 0.751. (2) job characteristics have an effect on job burnout with a path coefficient of 0.231 (3) job burnout has an effect on counterproductive behaviour with a path coefficient of 0.951 and (4) job demands have an effect on job burnout with a path coefficient of 0.687.

Suggested Citation

  • Sera Causalita Utami Putri & Iwan Kresna Setiadi & Santoso Iman Mulyono, 2021. "The Effects of Emotional Labour, Job Characteristics and Job Demands on Job Burnout with Counterproductive Behaviour in Hermina Hospital Depok, West Java, Indonesia," International Journal of Human Resource Studies, Macrothink Institute, vol. 11(4), pages 823-823, December.
  • Handle: RePEc:mth:ijhr88:v:11:y:2021:i:4:p:8-23
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    References listed on IDEAS

    as
    1. Rub Nawaz & Muhammad Zia-UD-Din & Muhammad Tahir Nadeem & Mohy ud Din, 2018. "The Impact of Psychopathy on Counterproductive Work Behavior," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(7), pages 208-220, July.
    2. Umair Ahmed & Muzafar Hussain Shah & Benazir Ahmed Siddiqui & Saeed Abbas Shah & Abdul Samad Dahri & Muhammad Asif Qureshi, 2017. "Troubling Job Demands at Work: Examining the Deleterious Impact of Workload and Emotional Demands on Work Engagement," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(6), pages 96-106, June.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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