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Post Service Quality as Predictor for Halal Warehouse Adopter Satisfaction

Author

Listed:
  • Yusrizal Sufardi Bin Mohd Yunan
  • Che Aniza Che Well
  • Lokhman Hakim Osman
  • Zaleha Yazid
  • Ahmad Azmi Mohd Ariffin

Abstract

This paper aims to propose a conceptual framework along with a set of research proposition that described the role play by service quality on innovation adopter satisfaction. This study offers an extensive literature review to discover the role play by service quality and on innovation adopter. The new perspective on service quality and customer satisfaction will discuss from the view of innovation adopter. The research model and research proposition are underpinned using diffusion innovation and theory and service quality framework. This study elaborates relation between service quality and halal warehouse adopter satisfaction. The findings of this paper can help port management to improve their service quality from the perspective of their innovation adopter. This paper suggests that service quality can be a predictor for innovation adopter satisfaction and the adoption continuity decision process. This paper also can give an input to the local authority such as Jabatan Kemajuan Islam Malaysia (JAKIM) and Halal Development Corporation regarding the level of service quality on halal logistic practice.

Suggested Citation

  • Yusrizal Sufardi Bin Mohd Yunan & Che Aniza Che Well & Lokhman Hakim Osman & Zaleha Yazid & Ahmad Azmi Mohd Ariffin, 2017. "Post Service Quality as Predictor for Halal Warehouse Adopter Satisfaction," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(4), pages 999-1008, April.
    • Handle: RePEc:hur:ijarbs:v:7:y:2017:i:4:p:999-1008
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    References listed on IDEAS

    as
    1. Kwang-Yong Shin, 2014. "Corporate Social Responsibility," SpringerBriefs in Business, in: Corporate Social Responsibility Reporting in China, edition 127, chapter 0, pages 1-21, Springer.
    2. Jaafar, Harlina Suzana & Endut, Intan Rohani & Faisol, Nasruddin & Omar, Emi Normalina, 2011. "Innovation in logistics services – halal logistics," MPRA Paper 34665, University Library of Munich, Germany.
    3. S. Sriram & Pradeep K. Chintagunta & Puneet Manchanda, 2015. "Service Quality Variability and Termination Behavior," Management Science, INFORMS, vol. 61(11), pages 2739-2759, November.
    4. Chia-Hsun Chang & Vinh V. Thai, 2016. "Do port security quality and service quality influence customer satisfaction and loyalty?," Maritime Policy & Management, Taylor & Francis Journals, vol. 43(6), pages 720-736, August.
    5. Youngran Shin & Vinh V. Thai, 2015. "The Impact of Corporate Social Responsibility on Customer Satisfaction, Relationship Maintenance and Loyalty in the Shipping Industry," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 22(6), pages 381-392, November.
    6. Hussain, Rahim & Al Nasser, Amjad & Hussain, Yomna K., 2015. "Service quality and customer satisfaction of a UAE-based airline: An empirical investigation," Journal of Air Transport Management, Elsevier, vol. 42(C), pages 167-175.
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