Ranking the Banks through Performance Evaluation by Integrating Fuzzy AHP and TOPSIS Methods: A Study of Iranian Private Banks

Human resource management and total quality management have been acknowledged as ‘new’ methods that enticed a boundless deal of scholars and practitioners’ interest. Both of the terms are considered to be an imperative management philosophy which underpins organizational efforts to acquire contented customers. The purpose of this paper is to look at human resource management (HRM) practices as the right mix in the implementation of total quality management (TQM) effectiveness. Such practices: recruitment and selection process, teamwork and employee empowerment, training and development, performance appraisals and compensation have the potential to explore and generate new knowledge for the organizations. This paper has reviewed all the literature which is relevant to the practices of HRM and TQM and its implementation in various areas. The review is focused on the implementation, the impacts on the organizational performance and the encouraged indicators to the adoption of practices in organization. It also recognized the benefits from practices during TQM implementation and they believe this approach could give them a chance to achieve their goals. However, several organizations do not adopt HRM and TQM practices because of lack of identified reasons and less serious outcomes manifested in the effectiveness of such practices. Therefore, this paper presents the basic perception of the author with respect to the relationship that occurs between human resource management and total quality management and its influence in the sustainability of the organization. It will also attempt to have a robust understanding to the implementation of practices and procedures for improving business performance.Classification-JEL: