IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v16y2024i12p4904-d1410847.html
   My bibliography  Save this article

Mobile Government Use and Crisis Management: The Moderating Role of Techno-Skepticism

Author

Listed:
  • Sabahat Gürler

    (Department of Innovation and Knowledge Management, Near East University, Nicosia 99138, Turkey)

  • Behiye Cavusoglu

    (Department of Business Administration, World Peace University, Nicosia 99138, Turkey)

  • Fezile Ozdamli

    (Department of Innovation and Knowledge Management, Near East University, Nicosia 99138, Turkey)

  • Kawar Mohammed Mousa

    (Department of Business Administration, Near East University, Nicosia 99138, Turkey)

  • Hüseyin Baykan

    (Department of Business Administration, Near East University, Nicosia 99138, Turkey)

Abstract

Providing user confidence in mobile government services (MGS) is essential for the success of mobile government. This study aimed to test the moderating role of techno-skepticism in the impact of crisis management on mobile government. Due to several inadequacies, citizens seem to respond negatively to the use of certain public technological services, leading them to develop a perspective of techno-skepticism. This issue has been cited in numerous scholarly studies as a critical component in the effective implementation of technological innovations. The effectiveness of digital technology in the procurement of public services is highly dependent on the perceptions and behaviors of its users. In this context, this study measured the attitudes of the participants and the connections between techno-skepticism, mobile government use, and crisis management among Northern Cyprus residents over 18 years old. The study employed a quantitative approach. A five-point Likert scale was used to collect data by modifying the survey questions to fit the scope of the study. The study participants were selected using the random sampling method to acquire data from a total of 402 citizens. The study findings revealed that techno-skepticism mediates the impact of crisis management on mobile government. As a result, techno-skepticism is a critical and decisive factor in citizens’ mobile government use, affecting its utilization frequency. Techno-skepticism was also found to play a vital role in mobile government use. The current study represents a pioneering effort in testing the moderating role of techno-skepticism in the impact of crisis management on mobile government. It also provides various contributions to theory and practice, particularly in the fields of mobile government and the use of digital technologies.

Suggested Citation

  • Sabahat Gürler & Behiye Cavusoglu & Fezile Ozdamli & Kawar Mohammed Mousa & Hüseyin Baykan, 2024. "Mobile Government Use and Crisis Management: The Moderating Role of Techno-Skepticism," Sustainability, MDPI, vol. 16(12), pages 1-25, June.
    • Handle: RePEc:gam:jsusta:v:16:y:2024:i:12:p:4904-:d:1410847
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/16/12/4904/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/16/12/4904/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Valentina Burksiene & Jaroslav Dvorak & Mantas Duda, 2019. "Upstream Social Marketing for Implementing Mobile Government," Societies, MDPI, vol. 9(3), pages 1-13, July.
    2. Feng Kong & Shao Sun, 2021. "Better Understanding the Catastrophe Risk in Interconnection and Comprehensive Disaster Risk Defense Capability, with Special Reference to China," Sustainability, MDPI, vol. 13(4), pages 1-11, February.
    3. Kerschner, Christian & Ehlers, Melf-Hinrich, 2016. "A framework of attitudes towards technology in theory and practice," Ecological Economics, Elsevier, vol. 126(C), pages 139-151.
    4. Evans, William N & Graham, John D, 1991. "Risk Reduction or Risk Compensation? The Case of Mandatory Safety-Belt Use Laws," Journal of Risk and Uncertainty, Springer, vol. 4(1), pages 61-73, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Feng Kong & Shao Sun, 2021. "Understanding and Strengthening the Emergency Management and Comprehensive Disaster Reduction in China’s Rural Areas: Lessons from Coping with the COVID-19 Epidemic," Sustainability, MDPI, vol. 13(7), pages 1-13, March.
    2. Seres, Gyula & Balleyer, Anna Helen & Cerutti, Nicola & Danilov, Anastasia & Friedrichsen, Jana & Liu, Yiming & Süer, Müge, 2021. "Face masks increase compliance with physical distancing recommendations during the COVID-19 pandemic," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 7(2), pages 139-158.
    3. Antonio Nicita & Simona Benedettini, 2012. "The Costs of Avoiding Accidents.Selective Compliance and the 'Peltzman Effect' in Italy," Department of Economics University of Siena 631, Department of Economics, University of Siena.
    4. Alan Woodfield, 1996. "Car Seat-Belt Regulations, Offsetting Behaviour, and Liability Rules," Agenda - A Journal of Policy Analysis and Reform, Australian National University, College of Business and Economics, School of Economics, vol. 3(4), pages 459-470.
    5. Grégory Chaudemanche, 2023. "The french "low-tech" company: A case of innovative business model [L'entreprise low-tech : un cas de modèle d'affaires innovant]," Post-Print hal-04626257, HAL.
    6. Davino, Cristina & Esposito Vinzi, Vincenzo & Santacreu-Vasut, Estefania & Vrancanu, Radu, 2017. "An attitude model of environmental action : evidence from developing and developed countries," ESSEC Working Papers WP1703, ESSEC Research Center, ESSEC Business School.
    7. repec:dau:papers:123456789/7310 is not listed on IDEAS
    8. Dee, Thomas S. & Grabowski, David C. & Morrisey, Michael A., 2005. "Graduated driver licensing and teen traffic fatalities," Journal of Health Economics, Elsevier, vol. 24(3), pages 571-589, May.
    9. Kaitlin Kish, 2020. "Paying Attention: Big Data and Social Advertising as Barriers to Ecological Change," Sustainability, MDPI, vol. 12(24), pages 1-17, December.
    10. Djemaï, Elodie, 2009. "How do Roads Spread AIDS in Africa? A Critique of the Received Policy Wisdom," TSE Working Papers 09-120, Toulouse School of Economics (TSE).
    11. Carpenter, Christopher S. & Stehr, Mark, 2008. "The effects of mandatory seatbelt laws on seatbelt use, motor vehicle fatalities, and crash-related injuries among youths," Journal of Health Economics, Elsevier, vol. 27(3), pages 642-662, May.
    12. Thomas S. Dee & William N. Evans, 2001. "Teens and Traffic Safety," NBER Chapters, in: Risky Behavior among Youths: An Economic Analysis, pages 121-166, National Bureau of Economic Research, Inc.
    13. repec:dau:papers:123456789/7315 is not listed on IDEAS
    14. Elizabeth Kopits & Maureen Cropper, 2008. "Why Have Traffic Fatalities Declined in Industrialised Countries?: Implications for Pedestrians and Vehicle Occupants," Journal of Transport Economics and Policy, University of Bath, vol. 42(1), pages 129-154, January.
    15. Seres, Gyula & Balleyer, Anna & Cerutti, Nicola & Friedrichsen, Jana & Süer, Müge, 2020. "Face mask use and physical distancing before and after mandatory masking: Evidence from public waiting lines," Discussion Papers, Research Unit: Economics of Change SP II 2020-305, WZB Berlin Social Science Center.
    16. Eric A. Latimer, 1992. "Effects of Increased Auto Safety Belt Use Levels on Fatalities," Risk Analysis, John Wiley & Sons, vol. 12(3), pages 449-454, September.
    17. Bae, Yong-Kyun, 2011. "Primary Seat Belt Laws and Offsetting Behavior: Empirical Evidence from Individual Accident Data," MPRA Paper 30443, University Library of Munich, Germany.
    18. Chi, Guangqing & Porter, Jeremy R. & Cosby, Arthur G. & Levinson, David, 2013. "The impact of gasoline price changes on traffic safety: a time geography explanation," Journal of Transport Geography, Elsevier, vol. 28(C), pages 1-11.
    19. Cano, Alexander & Cortes, Darwin & Mantilla, Cesar & Prada-Medina, Laura & Restrepo, Medardo, 2022. "The trade-off between liquidity and insurance: voucher payments in a lab-in-the-field experiment with Colombian rural workers," OSF Preprints 8ft4e, Center for Open Science.
    20. Dolan, Paul & Galizzi, Matteo M., 2015. "Like ripples on a pond: Behavioral spillovers and their implications for research and policy," Journal of Economic Psychology, Elsevier, vol. 47(C), pages 1-16.
    21. Anindya Sen & Brent Mizzen, 2007. "Estimating the Impact of Seat Belt Use on Traffic Fatalities: Empirical Evidence from Canada," Canadian Public Policy, University of Toronto Press, vol. 33(3), pages 315-336, September.
    22. Seres, Gyula & Balleyer, Anna & Cerutti, Nicola & Friedrichsen, Jana & Süer, Müge, 2021. "Face mask use and physical distancing before and after mandatory masking: No evidence on risk compensation in public waiting lines," Journal of Economic Behavior & Organization, Elsevier, vol. 192(C), pages 765-781.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:16:y:2024:i:12:p:4904-:d:1410847. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.