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Assessing the Moderating Effect of Corruption on the E-Government and Trust Relationship: An Evidence of an Emerging Economy

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  • Arif Jameel

    (School of Public Affairs, Zijingang Campus, Zhejiang University, Hangzhou 310058, China)

  • Muhammad Asif

    (School of Public Affairs, Zijingang Campus, Zhejiang University, Hangzhou 310058, China)

  • Abid Hussain

    (School of Public Affairs, Zijingang Campus, Zhejiang University, Hangzhou 310058, China)

  • Jinsoo Hwang

    (The College of Hospitality and Tourism Management, Sejong University, 98 Gunja-Dong, Gwanjin-Gu, Seoul 143-747, Korea)

  • Noman Sahito

    (Department of City and Regional Planning, Mehran University of Engineering & Technology, Jamshoro 76062, Pakistan)

  • Mussawar Hussain Bukhari

    (Department of Political Science, The Islamia University of Bahawalpur, Bahawalpur 63100, Pakistan)

Abstract

The foremost purpose of this article is to investigate the effect of electronic-government (e-government) on public trust and the moderating impact of corruption on this relationship. The data was obtained through a structural questionnaire involving 800 Pakistani citizens at the local level. The true response rate was 58.3%. The data was analyzed using confirmatory factor analysis, multiple regression and stepwise hierarchal regression. The results showed there is an empirically significant association among e-government practices and public trust in local self-government and a negative moderating role of corruption. The findings suggest that e-government can develop a procedure-based trust by advancing connections with people and their insights of responsiveness. The individuals’ viewpoints about the state, including trust, are fundamental concerns for the governance and administrative system. Testing these above associations via a moderation technique is a novel process which contributed to the current study on e-government.

Suggested Citation

  • Arif Jameel & Muhammad Asif & Abid Hussain & Jinsoo Hwang & Noman Sahito & Mussawar Hussain Bukhari, 2019. "Assessing the Moderating Effect of Corruption on the E-Government and Trust Relationship: An Evidence of an Emerging Economy," Sustainability, MDPI, vol. 11(23), pages 1-14, November.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:23:p:6540-:d:288869
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    References listed on IDEAS

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    1. Christopher, S. & Watts, V. & McCormick, A.K.H.G. & Young, S., 2008. "Building and maintaining trust in a community-based participatory research partnership," American Journal of Public Health, American Public Health Association, vol. 98(8), pages 1398-1406.
    2. Haoying Han & Noman Sahito & Thuy Van Thi Nguyen & Jinsoo Hwang & Muhammad Asif, 2019. "Exploring the Features of Sustainable Urban Form and the Factors that Provoke Shoppers towards Shopping Malls," Sustainability, MDPI, vol. 11(17), pages 1-20, September.
    3. Bianca Clausen & Aart Kraay & Zsolt Nyiri, 2011. "Corruption and Confidence in Public Institutions: Evidence from a Global Survey," The World Bank Economic Review, World Bank, vol. 25(2), pages 212-249.
    4. Jeff R. Clark & Dwight R. Lee, 2001. "The Optimal Trust in Government," Eastern Economic Journal, Eastern Economic Association, vol. 27(1), pages 19-34, Winter.
    5. Muhammad Asif & Miao Qing & Jinsoo Hwang & Hao Shi, 2019. "Ethical Leadership, Affective Commitment, Work Engagement, and Creativity: Testing a Multiple Mediation Approach," Sustainability, MDPI, vol. 11(16), pages 1-16, August.
    6. Shahida Kanwel & Zhou Lingqiang & Muhammad Asif & Jinsoo Hwang & Abid Hussain & Arif Jameel, 2019. "The Influence of Destination Image on Tourist Loyalty and Intention to Visit: Testing a Multiple Mediation Approach," Sustainability, MDPI, vol. 11(22), pages 1-19, November.
    7. Elbahnasawy, Nasr G., 2014. "E-Government, Internet Adoption, and Corruption: An Empirical Investigation," World Development, Elsevier, vol. 57(C), pages 114-126.
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    Citations

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    Cited by:

    1. Noman Sahito & Haoying Han & Thuy Van Thi Nguyen & Insin Kim & Jinsoo Hwang & Arif Jameel, 2020. "Examining the Quasi-Public Spaces in Commercial Complexes," Sustainability, MDPI, vol. 12(5), pages 1-16, February.
    2. Keunwoo Kim & Jaehyung An, 2022. "Corruption as a Moderator in the Relationship between E-Government and Inward Foreign Direct Investment," Sustainability, MDPI, vol. 14(9), pages 1-21, April.
    3. Jinsoo Hwang & Jinkyung Jenny Kim & Jenni Soo-Hee Lee & Noman Sahito, 2020. "How to Form Wellbeing Perception and Its Outcomes in the Context of Elderly Tourism: Moderating Role of Tour Guide Services," IJERPH, MDPI, vol. 17(3), pages 1-16, February.
    4. Jinsoo Hwang & Muhammad Asif & Kwang-Woo Lee, 2020. "Relationships among Country Image, Tour Motivations, Tour Quality, Tour Satisfaction, and Attitudinal Loyalty: The Case of Chinese Travelers to Korea," Sustainability, MDPI, vol. 12(8), pages 1-19, April.

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