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Towards Innovation Performance of the Hospitality and Tourism Industry: Interplay among Business Ethics Diffusion, Service Innovation, and Knowledge-Sharing

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  • Hongzhou Yuan

    (School of Management, Guangzhou College of Commerce, Guangzhou 511363, China)

  • Ming Su

    (School of Economics and Management, Henan Institute of Science and Technology, Xinxiang 453003, China)

  • Justyna Zywiolek

    (Department of Production Engineering and Safety, Faculty of Management, Czestochowa University of Technology, 42-200 Czestochowa, Poland)

  • Joanna Rosak-Szyrocka

    (Department of Production Engineering and Safety, Faculty of Management, Czestochowa University of Technology, 42-200 Czestochowa, Poland)

  • Asad Javed

    (Department of Management Sciences, Hazara University, Mansehra 23100, Pakistan)

  • Zahid Yousaf

    (Higher Education Department, Government College of Management Sciences, Mansehra 23100, Pakistan)

Abstract

This paper examines the direct relationship between business ethics diffusion and innovation performance. This study also investigates the mediating role of service innovation and the moderating role of knowledge-sharing between business ethics diffusion and innovation performance. This is quantitative research, and cross-sectional data were collected from hotels and tourism firms through adapted scales. The results show that business ethics diffusion and innovation performance are directly linked. Service innovation acts as a mediator between business ethics diffusion and innovation performance. Findings also demonstrate that knowledge-sharing moderates significantly between business ethics diffusion and innovation performance. Service innovation performs a crucial role in enhancing the innovation abilities of the hospitality and tourism industry. The current study shows that knowledge-sharing enhances the effects of business ethics diffusion on innovation performance. The theoretical model enlightens the critical role of business ethics diffusion in promoting a high level of service innovation among individuals to boost innovation performance for the hospitality and tourism industry.

Suggested Citation

  • Hongzhou Yuan & Ming Su & Justyna Zywiolek & Joanna Rosak-Szyrocka & Asad Javed & Zahid Yousaf, 2023. "Towards Innovation Performance of the Hospitality and Tourism Industry: Interplay among Business Ethics Diffusion, Service Innovation, and Knowledge-Sharing," Sustainability, MDPI, vol. 15(1), pages 1-13, January.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:1:p:886-:d:1024222
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    References listed on IDEAS

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    1. Abdelmohsen A. Nassani & Asad Javed & Joanna Rosak-Szyrocka & Ladislav Pilar & Zahid Yousaf & Mohamed Haffar, 2023. "Major Determinants of Innovation Performance in the Context of Healthcare Sector," IJERPH, MDPI, vol. 20(6), pages 1-14, March.
    2. Hany Hosny Abdelhamied & Ahmed Mohamed Elbaz & Bassam Samir Al-Romeedy & Tamer Mohamed Amer, 2023. "Linking Green Human Resource Practices and Sustainable Performance: The Mediating Role of Job Satisfaction and Green Motivation," Sustainability, MDPI, vol. 15(6), pages 1-18, March.

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