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Research on Knowledge Management Models at Universities Using Fuzzy Analytic Hierarchy Process (FAHP)

Author

Listed:
  • Ngoc Thach Pham

    (Board of Trustees, Hanoi University, Hanoi 12011, Vietnam)

  • Anh Duc Do

    (School of Trade and International Economics, National Economics University, Hanoi 11616, Vietnam)

  • Quang Vinh Nguyen

    (Faculty of Business Administration, University of Labour and Social Affairs, Hanoi 11313, Vietnam)

  • Van Loi Ta

    (School of Trade and International Economics, National Economics University, Hanoi 11616, Vietnam)

  • Thi Thanh Binh Dao

    (Faculty of Tourism and Management, Hanoi University, Hanoi 12011, Vietnam)

  • Dieu Linh Ha

    (Ministry of Education and Training, Hanoi 11615, Vietnam)

  • Xuan Truong Hoang

    (Department of Finance and Accounting, Hanoi University, Hanoi 12011, Vietnam)

Abstract

This study aims to investigate and evaluate factors related to the knowledge management model at universities in Hanoi, Vietnam. Based on the system literature review (SLR) approach, the study follows descriptive and inductive approach results of the document review process. Eight factors were synthesized with the fuzzy analytic hierarchy process (FAHP) to evaluate the priority order. Ten experts from seven universities participated in the survey. The results rank as follows: (1) knowledge sharing factor (this also has the highest best nonfuzzy performance ( BNP ) and average multiplier weight (GM)); (2) knowledge management with big data systems; (3) knowledge creation; (4) knowledge use; (5) knowledge gathering; (6) leadership; (7) knowledge rating; and (8) knowledge storage. Discussions, conclusions, limitations of the study, and suggestions for future studies are also mentioned in this study.

Suggested Citation

  • Ngoc Thach Pham & Anh Duc Do & Quang Vinh Nguyen & Van Loi Ta & Thi Thanh Binh Dao & Dieu Linh Ha & Xuan Truong Hoang, 2021. "Research on Knowledge Management Models at Universities Using Fuzzy Analytic Hierarchy Process (FAHP)," Sustainability, MDPI, vol. 13(2), pages 1-15, January.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:2:p:809-:d:481107
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    References listed on IDEAS

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    Cited by:

    1. Nina Almasifar & Tülay Özdemir Canbolat & Milad Akhavan & Roberto Alonso González-Lezcano, 2021. "Proposing a New Methodology for Monument Conservation “SCOPE MANAGEMENT” by the Use of an Analytic Hierarchy Process Project Management Institute System and the ICOMOS Burra Charter," Sustainability, MDPI, vol. 13(23), pages 1-13, November.
    2. Jurgita Raudeliuniene & Ibrahim Matar, 2022. "Knowledge Management Practice for Sustainable Development in Higher Education Institutions: Women Managers’ Perspective," Sustainability, MDPI, vol. 14(19), pages 1-13, September.

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