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Understanding Innovation Resistance on the Use of a New Learning Management System (LMS)

Author

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  • Sunyoung Kim

    (Faculty of Liberal Education, Seoul National University, Seoul 08826, Republic of Korea)

  • Taejung Park

    (Division of Convergence Talent Development, College of Future Convergence, Pukyong National University, Busan 48513, Republic of Korea)

Abstract

As innovation barriers and inertia work against the application of new technologies in educational settings, reducing them will help overcome innovation resistance and increase the acceptance and adoption of this technology. This study aims to examine what types of innovation barriers and inertia there are (as perceived by users), how the types of users who perceive innovation resistance could be divided, and which characteristics differ depending on the type of user in a situation where a university adopts a new LMS as a learning technology tool for innovation. This study derived risk barriers, usage/value/tradition barriers, image barriers, and inertia as four factors that affect innovation resistance. The results of the study suggest that new LMS-related personalized support and training programs should be developed according to the specific needs and characteristics of each user cluster.

Suggested Citation

  • Sunyoung Kim & Taejung Park, 2023. "Understanding Innovation Resistance on the Use of a New Learning Management System (LMS)," Sustainability, MDPI, vol. 15(16), pages 1-18, August.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:16:p:12627-:d:1221463
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    References listed on IDEAS

    as
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    3. Kuisma, Tuire & Laukkanen, Tommi & Hiltunen, Mika, 2007. "Mapping the reasons for resistance to Internet banking: A means-end approach," International Journal of Information Management, Elsevier, vol. 27(2), pages 75-85.
    4. Zeelenberg, Marcel & Pieters, Rik, 2004. "Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services," Journal of Business Research, Elsevier, vol. 57(4), pages 445-455, April.
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