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A Methodology for the Design and Engineering of Smart Product Service Systems: An Application in the Manufacturing Sector

Author

Listed:
  • Veronica Arioli

    (Department of Management, Information and Production Engineering, University of Bergamo, Viale Marconi, 5, Dalmine, 24044 Bergamo, Italy)

  • Giovanni Ruggeri

    (Department of Management, Information and Production Engineering, University of Bergamo, Viale Marconi, 5, Dalmine, 24044 Bergamo, Italy)

  • Roberto Sala

    (Department of Management, Information and Production Engineering, University of Bergamo, Viale Marconi, 5, Dalmine, 24044 Bergamo, Italy)

  • Fabiana Pirola

    (Department of Management, Information and Production Engineering, University of Bergamo, Viale Marconi, 5, Dalmine, 24044 Bergamo, Italy)

  • Giuditta Pezzotta

    (Department of Management, Information and Production Engineering, University of Bergamo, Viale Marconi, 5, Dalmine, 24044 Bergamo, Italy
    Research Center on Innovation and Service Management in Industrial Firms (ASAP), 50100 Florence, Italy)

Abstract

The combination of servitization and digitalization is increasingly changing the economy and society at the global level towards sustainability goals. Companies are shifting their business models, typically oriented to selling products, towards providing bundles of products and services and integrating them with technologies enabling data collection and analysis, resulting in the so-called smart Product Service Systems (PSS). Different approaches and techniques have been put forth to design PSS and, more recently, smart PSS, but they continue to primarily concentrate on establishing value propositions and ignore the question of what sort of operational data can be gathered and used to deliver the PSS solution. Therefore, manufacturing companies willing to expand their portfolio with new advanced services nowadays still face multiple challenges. To address this gap, this study proposes the Service Engineering Methodology for the engineering of smart PSS (SEEM-Smart), which takes into account the trade-off between customer satisfaction and internal efficiency with a focus on data gathering and information flow. The methodology is then applied in a real-world setting. The case study shows the application of the SEEM-Smart for engineering a new data-driven service offering enabled by a cloud-based platform supporting the service provision.

Suggested Citation

  • Veronica Arioli & Giovanni Ruggeri & Roberto Sala & Fabiana Pirola & Giuditta Pezzotta, 2022. "A Methodology for the Design and Engineering of Smart Product Service Systems: An Application in the Manufacturing Sector," Sustainability, MDPI, vol. 15(1), pages 1-21, December.
    • Handle: RePEc:gam:jsusta:v:15:y:2022:i:1:p:64-:d:1009814
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    References listed on IDEAS

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    1. Yuan Chang & Xinguo Ming & Xianyu Zhang & Tongtong Zhou & Xiaoqiang Liao & Sijia Cao, 2021. "Servitization and Sustainable Value Creation Strategy for China’s Manufacturing Industry: A Multiple Case Study in the Belt and Road Initiative," Sustainability, MDPI, vol. 13(20), pages 1-28, October.
    2. David J. Langley, 2022. "Digital Product-Service Systems: The Role of Data in the Transition to Servitization Business Models," Sustainability, MDPI, vol. 14(3), pages 1-17, January.
    3. Xiaoxia Chen & Mélanie Despeisse & Björn Johansson, 2020. "Environmental Sustainability of Digitalization in Manufacturing: A Review," Sustainability, MDPI, vol. 12(24), pages 1-31, December.
    4. Gebauer, Heiko & Fleisch, Elgar & Friedli, Thomas, 2005. "Overcoming the Service Paradox in Manufacturing Companies," European Management Journal, Elsevier, vol. 23(1), pages 14-26, February.
    5. Marco Opazo-Basáez & Ferran Vendrell-Herrero & Oscar F. Bustinza, 2018. "Uncovering Productivity Gains of Digital and Green Servitization: Implications from the Automotive Industry," Sustainability, MDPI, vol. 10(5), pages 1-17, May.
    6. Virginia Fani & Fabiana Pirola & Bianca Bindi & Romeo Bandinelli & Giuditta Pezzotta, 2022. "Design Product-Service Systems by Using a Hybrid Approach: The Fashion Renting Business Model," Sustainability, MDPI, vol. 14(9), pages 1-16, April.
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