IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v14y2022i22p15365-d977160.html
   My bibliography  Save this article

Sustaining Human Resources through Talent Management Strategies and Employee Engagement in the Middle East Hotel Industry

Author

Listed:
  • Fida Hassanein

    (Department of Business Administration, Institute of Graduate Research and Studies, Cyprus International University, Nicosia 99258, North Cyprus, Turkey)

  • Hale Özgit

    (School of Tourism and Hotel Management, Cyprus International University, Nicosia 99258, North Cyprus, Turkey)

Abstract

This study aims to develop a deeper understanding on talent management strategies to encourage employee engagement in the tourism industry of the Middle East during and after COVID-19 and further to reveal the impacts of employee engagement on customer satisfaction. This study was conducted qualitatively, where open-ended questions were posed to 37 managers through semi-structured interviews. Managers in the human resource domain of numerous hotels across the Middle East located in countries such as Lebanon, United Arab Emirates, Egypt, Jordan, Bahrain, Qatar, Saudi Arabia, Turkey and the Sultanate of Oman participated in the study. The majority of Hotels had five-star ratings, and others four-star. The study themes were qualitatively developed from the data using inductive content analysis deployed in QSR NVivo. The results showed that by implementing appropriate talent management strategies, engagement and, consequently, job satisfaction of hotel staff could be enhanced. The COVID-19 pandemic showed that realistic targets must need be set for the effective retention of talented employees. The results imply that a lack of resources and investments in talent management strategies (e.g., reward system) can lead to the loss of talented employees. The overarching impact of talented employees is increased customer satisfaction as service quality is improved and interactions between staff and clients are enhanced. The results are beneficial for scholars as well as leaders in the hotel industry of the Middle Eastern region.

Suggested Citation

  • Fida Hassanein & Hale Özgit, 2022. "Sustaining Human Resources through Talent Management Strategies and Employee Engagement in the Middle East Hotel Industry," Sustainability, MDPI, vol. 14(22), pages 1-19, November.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:22:p:15365-:d:977160
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/14/22/15365/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/14/22/15365/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Juraj Tej & Matúš Vagaš & Viktória Ali Taha & Veronika Škerháková & Michaela Harničárová, 2021. "Examining HRM Practices in Relation to the Retention and Commitment of Talented Employees," Sustainability, MDPI, vol. 13(24), pages 1-18, December.
    2. Ibrahim Almahdi Jibril & Mehmet Yeşiltaş, 2022. "Employee Satisfaction, Talent Management Practices and Sustainable Competitive Advantage in the Northern Cyprus Hotel Industry," Sustainability, MDPI, vol. 14(12), pages 1-18, June.
    3. Lu, Vinh Nhat & Capezio, Alessandra & Restubog, Simon Lloyd D. & Garcia, Patrick R.J.M. & Wang, Lu, 2016. "In pursuit of service excellence: Investigating the role of psychological contracts and organizational identification of frontline hotel employees," Tourism Management, Elsevier, vol. 56(C), pages 8-19.
    4. Ibrahim A. Elshaer & Alaa M. S. Azazz, 2021. "Amid the COVID-19 Pandemic, Unethical Behavior in the Name of the Company: The Role of Job Insecurity, Job Embeddedness, and Turnover Intention," IJERPH, MDPI, vol. 19(1), pages 1-15, December.
    5. Yi-Wei Zhang & Jeong-Gil Choi & Armigon Ravshanovich Akhmedov, 2021. "The Impacts of Perceived Risks on Information Search and Risk Reduction Strategies: A Study of the Hotel Industry during the COVID-19 Pandemic," Sustainability, MDPI, vol. 13(21), pages 1-17, November.
    6. Chung-Jen Wang & Kuan-Ju Tseng, 2019. "Effects of Selected Positive Resources on Hospitality Service Quality: The Mediating Role of Work Engagement," Sustainability, MDPI, vol. 11(8), pages 1-17, April.
    7. Rasool, Samma Faiz & Chin, Tachia & Wang, Mansi & Asghar, Ali & Khan, Anwar & Zhou, Li, 2022. "Exploring the role of organizational support, and critical success factors on renewable energy projects of Pakistan," Energy, Elsevier, vol. 243(C).
    8. Riham Al Aina & Tarik Atan, 2020. "The Impact of Implementing Talent Management Practices on Sustainable Organizational Performance," Sustainability, MDPI, vol. 12(20), pages 1-21, October.
    9. Kan Jia & Tianlun Zhu & Weiwei Zhang & Samma Faiz Rasool & Ali Asghar & Tachia Chin, 2022. "The Linkage between Ethical Leadership, Well-Being, Work Engagement, and Innovative Work Behavior: The Empirical Evidence from the Higher Education Sector of China," IJERPH, MDPI, vol. 19(9), pages 1-15, April.
    10. Paul Turner, 2020. "Employee Engagement in Contemporary Organizations," Springer Books, Springer, number 978-3-030-36387-1, December.
    11. Isabel Reis & Maria José Sousa & Andreia Dionísio, 2021. "Employer Branding as a Talent Management Tool: A Systematic Literature Revision," Sustainability, MDPI, vol. 13(19), pages 1-22, September.
    12. Samma Faiz Rasool & Mansi Wang & Minze Tang & Amir Saeed & Javed Iqbal, 2021. "How Toxic Workplace Environment Effects the Employee Engagement: The Mediating Role of Organizational Support and Employee Wellbeing," IJERPH, MDPI, vol. 18(5), pages 1-17, February.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Haifeng Liu & Zibin Song & Yanbo Xu & Xing’an Xu & Jie Li, 2023. "Exploring Explanatory Mechanisms of Adjustment-Specific Resources Underlying the Relationship between Leader–Member Exchange and Work Engagement: A Lens of Conservation of Resources Theory," Sustainability, MDPI, vol. 15(2), pages 1-20, January.
    2. Hazem Ahmed Khairy & Mohamed Fathy Agina & Nadir Aliane & Mohammed Ezzat Hashad, 2023. "Internal Branding in Hotels: Interaction Effects of Employee Engagement, Workplace Friendship, and Organizational Citizenship Behavior," Sustainability, MDPI, vol. 15(5), pages 1-16, March.
    3. Fida Hassanein & Amira Daouk & Diala Yassine & Najib Bou Zakhem & Ranim Elsayed & Ahmad Saleh, 2024. "Green Human Resource Management and Employee Retention in the Hotel Industry of UAE: The Mediating Effect of Green Innovation," Sustainability, MDPI, vol. 16(11), pages 1-16, May.
    4. Sultan Mohammed Alkhozaim & Fatimah Abdulaziz Alshiha & Emad Mohammed Alnasser & Ahmed Abdulaziz Alshiha, 2024. "How Green Performance Is Affected by Green Talent Management in Tourism and Hospitality Businesses: A Mediation Model," Sustainability, MDPI, vol. 16(16), pages 1-18, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Rasool, Samma Faiz & Zaman, Shah & Jehan, Noor & Chin, Tachia & Khan, Saleem & Zaman, Qamar uz, 2022. "Investigating the role of the tech industry, renewable energy, and urbanization in sustainable environment: Policy directions in the context of developing economies," Technological Forecasting and Social Change, Elsevier, vol. 183(C).
    2. Hung Manh Pham & Tra Thi Huong Le & Linh Hoai Dang & Linh Thuy Nguyen, 2024. "The impact of reward system on talented employees’ performance in Vietnamese commercial banks: mediating role of job satisfaction," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(3), pages 1099-1114, September.
    3. Yanhua Yang, 2023. "Impact of Organizational Support on Students’ Information and Communication Technology Self-Efficacy, Engagement, and Satisfaction in a Blended Learning Environment: An Empirical Study," SAGE Open, , vol. 13(4), pages 21582440231, December.
    4. Umma Nusrat Urme, 2023. "The Impact of Talent Management Strategies on Employee Retention," International Journal of Science and Business, IJSAB International, vol. 28(1), pages 127-146.
    5. Ibrahim A. Elshaer & Alaa M. S. Azazz & Samar K. Saad, 2022. "Unethical Organization Behavior: Antecedents and Consequences in the Tourism Industry," IJERPH, MDPI, vol. 19(9), pages 1-15, April.
    6. Lung-Hsin Lin & Kung-Jeng Wang, 2022. "Talent Retention of New Generations for Sustainable Employment Relationships in Work 4.0 Era—Assessment by Fuzzy Delphi Method," Sustainability, MDPI, vol. 14(18), pages 1-18, September.
    7. Shao-Long Li & Fang Sun & Mingze Li, 2019. "Sustainable Human Resource Management Nurtures Change-Oriented Employees: Relationship between High-Commitment Work Systems and Employees’ Taking Charge Behaviors," Sustainability, MDPI, vol. 11(13), pages 1-15, June.
    8. Sandra Misiak-Kwit & Katarzyna Wlodarczyk & Ewa Mazur-Wierzbicka & Lukas Smerek & Jozef Durian, 2023. "The Human Resources Management System in Slovakia and Poland – Chosen Aspects," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 20-39.
    9. Shuya Wang & Xinjia Tian & Hui Wang & Chang Liu & Zhilin Wang & Qiuhua Song, 2023. "Forecasting and Coupled Coordination Analysis of Supply and Demand for Sustainable Talent in Chinese Agriculture," Sustainability, MDPI, vol. 15(9), pages 1-18, April.
    10. Shabir Hussain Malik & Weizhong Fu & Samma Faiz Rasool & Gowhar Ahmad Wani & Shah Zaman & Najaf Ali Wani, 2023. "Investigating the Impact of Communication Factors and Stakeholders Engagement on Renewable Energy Projects in Pakistan," Sustainability, MDPI, vol. 15(14), pages 1-14, July.
    11. Joowoong Park & Jae-Suk Yang, 2019. "Moderating Effects of the Timing of Reward Determination and Performance Standards between Rewards and Self-Efficacy for Sustainable Intrinsic Motivation," Sustainability, MDPI, vol. 11(17), pages 1-20, August.
    12. Shuai Han & Hong Chen & Ruyin Long, 2020. "Who Reports Low Interactive Psychology Status? An Investigation Based on Chinese Coal Miners," IJERPH, MDPI, vol. 17(10), pages 1-20, May.
    13. Hussein N. E. Edrees & Abu Elnasr E. Sobaih & Hassane Gharbi & Ahmed E. Abu Elnasr, 2023. "The Influences of Procedural Justice on Turnover Intention and Social Loafing Behavior among Hotel Employees," JRFM, MDPI, vol. 16(2), pages 1-15, January.
    14. Jianfeng Meng & Majid Murad & Cai Li & Ayesha Bakhtawar & Sheikh Farhan Ashraf, 2022. "Green Lifestyle: A Tie between Green Human Resource Management Practices and Green Organizational Citizenship Behavior," Sustainability, MDPI, vol. 15(1), pages 1-19, December.
    15. Khai Loon Lee & Afiq Muqri Bin Shaharud-din, 2022. "Procurement 4.0 and Organizational Performance in the Malaysian Construction Industry," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), IGI Global, vol. 13(1), pages 1-22, January.
    16. Himani Mishra & M. Venkatesan, 2023. "Psychological Well-being of Employees, its Precedents and Outcomes: A Literature Review and Proposed Framework," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 48(1), pages 7-41, February.
    17. Amal Alnamrouti & Husam Rjoub & Hale Ozgit, 2022. "Do Strategic Human Resources and Artificial Intelligence Help to Make Organisations More Sustainable? Evidence from Non-Governmental Organisations," Sustainability, MDPI, vol. 14(12), pages 1-23, June.
    18. Dolores Mensah Hervie & Ernest Amoako-Atta & Md Billal Hossain & Csaba Bálint Illés & Anna Dunay, 2022. "Impact of COVID-19 Pandemic on Hotel Employees in the Greater Accra Region of Ghana," Sustainability, MDPI, vol. 14(5), pages 1-18, February.
    19. Xin Liu & Yan Huang & Jaehyoung Kim & Sanggyun Na, 2023. "How Ethical Leadership Cultivates Innovative Work Behaviors in Employees? Psychological Safety, Work Engagement and Openness to Experience," Sustainability, MDPI, vol. 15(4), pages 1-22, February.
    20. Jin-Woo Park & Young Kyung Ryu, 2019. "Investigating the Effects of Airport Servicescape on Airport Users’ Behavioral Intentions: A Case Study of Incheon International Airport Terminal 2 (T2)," Sustainability, MDPI, vol. 11(15), pages 1-17, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:14:y:2022:i:22:p:15365-:d:977160. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.